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Solutions to Quickly Resolve Your Billing Issues

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FJ Linden

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As most of you are already aware, we are beta testing a new local payments system and we’ve hit a few bumps in the road. Again, we want to apologize for any inconvenience that this has caused for Residents using the beta system and we are here to help you get your issues resolved quickly.

For those who have been affected, here is some information to help you get back up and running in Second Life.

PayPal is Now Available as an Option in the Local Payments Beta
Last week, we introduced PayPal as a payment option to choose from. So, if you’re in the beta, and would like to use PayPal, then just go to the billing management page and click “Add PayPal.” Once that’s done, you can then choose to associate PayPal with a recurring payment on that page. If you have an outstanding balance, then we will process the payment (within a day), your account will be back in good standing, and your PayPal account will continue to be billed on a monthly basis, as expected.

Customers Affected by Billing Issues Will be Automatically Migrated Back to Main Payments System on Monday
We have identified a small number of accounts that are nearing delinquency, or are delinquent, as a result of the known issues with the payments system beta. While we are working on the fix, we will switch those Residents back to the main payments system by 5pm PT on Monday, June 6. That should resolve your payment issues immediately, although you will lose the ability to pay in local currencies and other payment methods. The affected Residents will receive an email tomorrow and on Monday with more information. So, keep an eye out for emails from us and you can always call Customer Support at the 1-800 numbers provided in our previous blog post.

For additional information, please read the Local Payments FAQ on the SL Wiki. And, thanks for your patience as we roll out the new payments system.

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