A showcase of some of the amazing things going on in Second Life - from snapshots, to gifs, to edits and landscapes. If you're interested in being featured, submit your pics to the Official Flickr Group. Looking for places to visit inworld for pics and adventures? Check out the Destination Guide for places to explore.
Thank you to everyone who participated in making over Philip's avatar. Philip reviewed all the avatars and is amazed at the creativity that went into the submissions.
Philip is thrilled to have a new look. Here is the result of his first photoshoot.
Special thank you to Mars Absent! Your designs are amazing!
As we mentioned in our last blog post, the Customer Support team continues to drive a series of changes to the way in which Linden Lab delivers support to our Resident community. We are examining our support offering from top to bottom, using the data from our new support system, your survey data, blog feedback, and industry standard practices to help shape our approach.
Some of our changes will be apparent to you, like the look and feel of the new case and live chat systems and our coming self-service tools. Others will be structural and won't be immediately apparent, like our internal support tools, but their benefits will reveal themselves over time as they enable us to address your issues more quickly.
As we approach these changes, we have a number of high-level goals in mind:
As part of these changes, we are examining the types of support we offer Residents of all levels, in an effort to provide better, more responsive service to the most business-critical issues. Starting on Wednesday, October 13th, we will simplify and reduce the types of cases that Basic Residents can file and direct them to our self-service tools on your account page, or search the Knowledge Base or Second Life Answers for solutions. As a Basic Resident, you can still file cases about most account issues, billing issues, marketplace issues, and some technical issues.
As we increasingly direct Basic Residents to self-service tools, we are exploring ways that we can better service and support our Premium and Concierge Residents. These Residents –who are often landowners, merchants, and inworld business owners– will continue to be able to file the full range of cases, have access support via live chat, and in the case of Concierge Residents, have access to phone support. As we begin to see the impact of the changes we have underway, we expect our response times across all of these channels to improve.
This announcement is one of many to come soon as we work hard to provide faster, more effective customer service. We look forward to hearing your feedback as these changes roll out.
We are thrilled to announce that the SL Marketplace is the new destination for online shopping for all things Second Life. We invite Second Life Residents to visit the redesigned site, check out all the new features and start loading your shopping carts with the amazing things only our creative community can deliver. The purchasing functionality on XStreetSL is being disabled as of today. So, if you’re shopping for avatar skins and fashion, home and furnishing needs, scripts and objects for getting your groove on, or almost anything else you can think of....you’ll find it on the SL Marketplace.
We’re just getting started
When we set out to reinvent XStreetSL, we looked to emulate the experience of other online shopping sites that provide a smooth and enjoyable experience for the customer. Looking at XStreetSL, we realized we needed to revamp it completely and create a brand new site as well as develop a new process for building cool, new features in a more rapid way moving forward. We are committed to giving both merchants and shoppers the tools and functionality necessary to have a great experience on the new site and we’ll be adding new features weekly. Today’s launch is just the starting point; the new SL Marketplace is poised to become a more integral part of the overall Second Life experience for everyone.
Notable features and what’s ahead
New features we love include the modern, clean look and feel, which makes the flow of the shopping experience better than it’s ever been before. Also, customized online merchant stores allow shoppers to easily find all the creations of their favorite designers. And the new shopping cart! XStreetSL had limited capability when it came to loading up the shopping cart full of goodies, which is now totally streamlined. Over the next few weeks we will add the Favorites feature and we will migrate over the Favorites list from XStreetSL. We will also be adding an easy way for shoppers to find the purchases they have not reviewed.
SL Merchants... the key to our success
Our commerce team has worked very hard to make the SL Marketplace a professional and modern hub for Second Life sales, but the merchants who participated in the beta truly made this effort come together. While we were working hard evenings and weekends, the beta merchants were there to help test and provide feedback. We look forward to continuing this partnership as the SL Marketplace becomes more and more central to the Second Life experience.
What will happen to XStreetSL?
The XStreetSL Exchange will continue to operate independently of the new SL Marketplace through the end of November. This means merchants can continue to access history, sell L$ and cash out as they do now. The XStreetSL website will remain up for several months beyond the closure of the Exchange, and all non sales and exchange features (including history) will remain available during this time as well as the ability to redeliver items. When we close the XStreetSL Exchange, L$ and USD balances will be moved over to users’ Second Life accounts.
We hope you enjoy using the new SL Marketplace and look forward to hearing what you think!
Grant and the Commerce Team
DG: Your trilogy of NEMO areas has been among the most acclaimed and popular spots in SL. What inspired you to undertake this ambitious project?
For the rest of the sim, each build inspired another one...and then another one. I don't plan anything. I just build with instinct. Once a build is done, I don't know what I will make next until another idea comes. I am lucky...I have a lot of ideas!
SS: My definition of the steampunk style is "a romantic kind of old timer science-fiction" and I think that it's what people like: the romantic side with that old-fashioned architecture -- the mystery of science and the imaginary part of science fiction.
Christy Mansbridge, bestmomo Lagan, Lancelot Joubert, Tigerfly Wardark and Elenia Boucher has developed some specific and complex scripts for me and they were always by my side to bring me advice and support.
DG: What other designers and developers have inspired you in SL?
DG: What was the most challenging part of the building the trilogy?
DG: Many people have been commenting, in particular, on the "reflection" effect found in Alnitak's House of Mirrors. Can you shed any light on how that came about?
DG: What's next for you and SXS Design in SL?