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Brooke Linden

Hi all,

As  many of you know, the teen grid was shut down on Friday. This week, we  will be rolling out some changes in Marketplace to ensure Residents  under 18 will not be exposed to adult content. Here is a quick summary  of what changes will be occurring.

Phase 1: 1/27 Release
On  Thursday, the Marketplace will move to the General, Moderate, and Adult  content levels already in use in the Viewer. Just prior to this release  (starting on Wednesday), we will be running a process that will add a  content level to existing items. Once the release has been completed,  you will be able to review the ratings set on your Marketplace listings  by viewing your inventory: there will be a new column “Maturity” showing  what level the item falls into. Search will now support viewing general  or moderate/adult content. Please view the updated listing guidelines (link points to the current guidelines) on Thursday for more details.

Note  that, in addition to automated process to migrate listings, it will  continue to be possible to flag listings. Please take some time after  the new guidelines are posted to review your listings and make sure they  comply. People will be able to start flagging listings based upon the  new guidelines on Thursday (though I do not expect that we will see much of this right away), so the sooner you can do this, the better!

Phase 2: by 2/28/2011
Before  the end of February, Marketplace will be updated to allow setting  maturity level preferences at a more granular level than is currently  supported, such as allowing Residents to view moderate content without  adult content included.

Why was this done in 2 steps? Timing, pure and simple. We  wanted to ensure we had the proper controls in place as soon as  possible for the teens entering the main grid. Phase 2 will provide  further refinement.

A quick update on Maturity is on the agenda for the Marketplace Office Hours on 1/26.

Regards,
Brooke

Nelson Linden

As  part of our continued efforts to provide Residents with new ways to  promote and discover products, services, and inworld businesses, we have  recently launched the SL Advertising Beta at advertise.secondlife.com and we invite you to join the program.

Second  Life Advertising is a self-service advertising system allowing advertisers to purchase targeted display ads on multiple Linden Lab web  properties such as the SL Marketplace and SL Land Auction sites. If this test is successful, then we hope to extend advertising  offerings to additional Second Life web properties. To learn more, check  out Torley’s video tutorial on the wiki, where there’s also more information about the program.

Among other things, SL Advertising features include the following:

  • Display banner ads evenly over the time period you select
  • Target ads to specific SL Marketplace product categories

To join the program, just go to the SL Advertising Beta site and click on the “Get Started Now” button. Please send us all of your feedback, requests, or suggestions to sladsbeta@lindenlab.com. And if you're on Twitter, please use the #slmarketplace hashtag.

Brooke Linden

“Spring  Break” is the theme for our Marketplace promotions in March. If you  would like to boost traffic to your Spring Break-related items for sale  on the Marketplace, please add the keyword “beachbonanza” to your  relevant listings. We will be using embedded search on that keyword in  links in our outbound promotional channels—starting in the first week of  March. Please be sure to use the keyword with your relevant wares.

Brooke Linden

Hi all,

In order to try accomodating different schedules, I'm having this week's user group (formerly called office hours) at 9am PST on Thursday, 2/3. Apologies for not getting this out be EOW last week. Friday was a bit of a busy day parsing feedback and identifying issues with the Maturity roll out.

Please submit agenda items for this week's meeting. I plan to discuss the following:

  • Maturity: I will be asking for pro-active feedback on what we can do in the future to make transitions like this a better experience for us all. I'll be starting with a list that those of us involved in the project on the Linden Lab side have come up with. We'll add suggestions/comments from you all and help that shape the practices of the Marketplace team going forward. I'd like to limit conversation on Maturity to 30 minutes maximum.
  • User Group Update: Plans for user groups.
  • Other topics?

I'll be updating the wiki shortly. I'll also be sending out an update on the Maturity thread at EOD today--just haven't had time to write it up yet.

Please try to submit agenda items by EOD Wednesday, 2/2.

Thanks!

Brooke

Adding link to invitation: http://bit.ly/g2nPaj

 

Message was edited by: Brooke Linden

Brooke Linden

Hi all,

I just wanted to let people know that the gifting updates have been released. Here is a summary of the changes:

  1. We have a new button: "Add To Cart As Gift"
  2. New Residents are giftable right away
  3. Giftee now visible in the order history

There is also a link to the Merchant's store in the order and order history now. For more information, please see the wiki page on this update.

Please let us know what you think of these changes. Happy gifting!

Brooke

Linden Lab

Happy Monday!

Today, we would like to direct your attention to our new DMCA web form. Previously, in order to file a DMCA claim, a Resident would need to send their complaint to our legal team via snail mail.  As of this week, we are proud to save our Residents some postage and provide a new, easy to use web form to complete these requests!

DMCA - Hero image.PNG

 

We know no one wants to be in a position to make a copyright or trademark complaint, but we also recognize that these are important tools for our Merchant and content creation partners, and we’re committed to making this process as efficient, painless, and useful as possible. We are confident that providing an online submission form for this delicate process will help us achieve those goals.

If you believe you need to take advantage of our online submission form, please navigate your browser to https://dmca.lindenlab.com and fill out the session request form.

DMCA - Initial Form Fill.PNG

We will then email you a session link where you can fill out your complaint in full with the usual information. The session will remain active for 4 hours after your session request, so don’t delay!

DMCA - Email Confirmation.PNG

As always, all requests are subject to Linden Lab's IP Infringement Policy.  Thank you for your patience while we enter the 21st century.

 

Linden Lab

As we promised in our town hall meeting about Tilia and its relationship to Second Life last week, we have been working on a way for Residents to voluntarily submit additional information that may be required to process credit prior to the August 1 Tilia launch date. That option is now available on your Second Life account billing information page!

billing info.png

For many of you, we may already have all information required to process credit from your USD balance, and you will be able to see that you are good to go from the green check mark.

good to go.png

For some of you, we may need to collect some additional information before you can process credit from your USD wallet after August 1.  You’ll be able to see that from the red X in the same location.

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And from there, you can click on ‘additional information’ link to proceed to the information request form if you would like. You are under no obligation to do so at this time. 

As registered money services businesses, Linden Lab and Tilia are required to comply with applicable U.S. laws and regulations. As part of our ongoing risk management process, we must obtain, verify, and record information about our customers for whom we offer financial-related services. We take your privacy and security seriously, so your personal information will continue to remain protected and will only be used for purposes that are outlined in Linden Lab’s and Tilia’s Privacy Policies.

You may learn more about Tilia and its relationship with Second Life and Linden Lab from our FAQ.

 

Linden Lab

We have just launched the Beta for the Viewer-Managed Marketplace (VMM), and now all merchants can begin trying out this new feature. VMM allows Merchants to easily manage their inventory on the Second Life Marketplace using the Second Life Viewer. Items no longer need to be loaded into the Merchant Outbox or a Magic Box and are instead sold directly from inventory.

VMM will allow all Merchants to stop using Magic Boxes while also enabling them to modify listing inventories directly from the Viewer. Merchants will still need to go to the Marketplace web site in order to edit listings, but with VMM, they will be able to create new listings, publish them to the Marketplace, and/or unlist them, all from within the Viewer. To help you learn more about VMM, we have created several

 and a Beta Knowledge Base article.

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We anticipate this Beta period will last for at least one month, but we’ll keep everyone posted as the timing becomes more definitive. The next steps after Beta will be:

  • Release VMM to all Merchants.
  • A month after the release, automated migration of Direct Delivery listings will begin. Magic Box listings will need to be manually migrated.
  • After migration has completed, Xstreet and Magic Boxes will be shut down.

Merchants may choose to manually migrate Direct Delivery listings before the automated migration occurs. The automated migration will take place during lower traffic times on the Marketplace, and more details will be provided closer to the migration period.

If you’d like to learn more about the new VMM feature and try it out, please view the FAQ on the wiki. We look forward to hearing your feedback on this Merchants’ Forum post or in the VMM JIRA project.

Brooke Linden

The Marketplace team is happy to announce a new function today that should help SL merchants with two important tasks:

  • ensuring the proper data is migrated from XStreetSL to the new Marketplace
  • releasing new versions of their products via a faster and easier process
Introducing the Edit Associated Object Function

The new Edit Associated Object function allows merchants to change the underlying Marketplace inventory item associated with a product listing. This was previously accomplished via a clunky workaround. The new function will help us with our final migration of product reviews and historical sales data from XStreetSL to the new Marketplace. Going forward, it provides an easier way for merchants to update existing products and release new versions of a product.

Some merchants will need to use this to be sure their data gets migrated correctly. Most Marketplace items have already had their data migrated. However, some merchants will have to manually verify that their Marketplace products are associated with the correct XStreetSL items. This applies to you if you have either:

  • manually created any products on the new Marketplace that correspond to XStreetSL products, or
  • renamed Marketplace inventory items in order to release new versions.

If so, please verify that your Marketplace products have the correct XStreetSL ID specified before Tuesday, January 4. That date will be the final migration of data from XStreetSL. After migration is complete, we will remove the XStreetSL Product ID field from each product’s Edit Item Listing page.

To use the new function, log into the Marketplace, and follow the steps below:

  • 1. Navigate to My Marketplace > Merchant Home
  • 2. Click Manage Inventory
  • 3. Click Edit for an active product listing
  • 4. Under SL Object Name, click, Edit Associated Object
  • 5. In the Change Related Inventory pop-up, search for the Marketplace inventory item you'd like to associate with the product listing, and click on it to select
  • 6. On the main Edit Item Listing page, scroll to the bottom and click Update

For more information, see our wiki:

Nelson Linden

As we continue our transition to the new SL Marketplace, we will be closing the L$ exchange on XStreetSL and moving all L$ sales and trading to the LindeX, the main L$ exchange.

The L$ exchange at XStreetSL will close on Wednesday, December 15th. All other account management and transaction history services will remain  available on the XStreetSL site through at least the first quarter of 2011.

When trading is halted on the XStreetSL exchange, any unfilled orders will be canceled, and all balances being reserved (both L$ and US$) will be  returned to Second Life accounts within 24 hours. You can view both your L$ and US$ account balances by logging in to the LindeX.

Linden Lab

The Viewer-Managed Marketplace (VMM) Beta is now available to all Marketplace Merchants. Merchants will still need the Second Life Project Viewer to use VMM. Please take this opportunity to try it out and let us know of any issues. We’ll begin automated migration about a week after the Viewer has made it into the release channel.

We’ve added some new questions to the FAQ based upon the beta migrations we have done. Please let us know if you have additional questions about the migration process on this forum or in JIRA. If you’re lucky, some of the Merchants who are already migrated may even chime in.

Linden Lab

In addition to required tax documentation (which we blogged about in November 2013), US law separately requires that institutions such as Linden Lab obtain, verify, and record information confirming the identification of account holders who submit a certain volume and/or amount of Process Credit Requests.

We have recently begun emailing users who need to submit this information. If you receive such a notice from us, you will need to follow the instructions and provide the required documentation within thirty (30) days.

These emails are being sent through our Support system. If you are among those individuals who need to provide this information, you can verify the request in your Case History in the Support Portal and reply to the Case if you have any related questions.

Linden Lab

We're adding wishlists, favorite sellers (with a feed of recent items) and a few bug fixes.

Features!

Wishlists!!!

  • Items can be added to the wishlist (if the item is not free) via the product page, and deleted via the delete button on the wishlist page

Image 1.png

 

  • Items can also be bulk added from your favorites list
  • Wishlist can be found by viewing https://marketplace.secondlife.com/wishlist while logged in, or via the favorites links in accounts,
  • Wishlists operate like favorites, except that you can find someone else's wishlist at /wishlists/firstname.lastname (there's a link on your own wishlist)
  • There are also share buttons on wishlists.

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image 3.jpg

Follow merchants!

  • Stores can be favorited on the main store page, and stores can be removed via the delete button on the list.

image 4.png

  • Favorite stores can be found by viewing /favorite_stores while logged in, or via the favorites links in accounts. Shows your favorite stores, including up to four of their most recent products.

Fixes:

  • Avatar Brands were not visible when editing, and would then get reset as a result.  That’s frustrating and we’re sorry.
  • The related-item pickers (demo, related items) will no longer show archived products - but will show unlisted.
  • We know you think your product is awesome.  That’s why you’re selling it! However, Merchants can no longer review their own listings.
  • When you change display options on your Manage Listings page, you will go to the first page of your listings.
  • Whatever you chose to search by is what we’ll show you.  We were accidentally overriding that with your sort from the previous session. Oops!
  • Redelivering: when redelivering gifts, we would send a confusing email claiming to have sent the item to the gifter, even though we actually had sent it to the giftee.
  • Listing limits: we were counting archived listings against your limit of 20000, but not anymore.  
  • We had recently replaced “Prim count” filtering with “Land Impact” filtering and then stopped finding all the expected results.  We’ve located them and will return them to you once again.
  • Category names were messed up on some products. A re-index has "unmessed" this.
Linden Lab

[update August 3, 2015] All Direct Delivery listings have now been migrated to Viewer-Managed Marketplace(VMM), and the VMM-enabled viewer is now the default Release download.


Thank you everyone for your patience during the migration.

****************************************

The Viewer-Managed Marketplace (VMM) Viewer is now a release candidate, and automated migrations will begin on July 23, 2015. Migrations will be done weeknights between 9:00 PM and 9:00 AM Pacific. Merchants with large stores (over around 5,000 listings) will be scheduled, and we will send an email (to the email address associated with your store) to provide you with advance notice.

For all Merchants, we will send an email at the beginning of the migration process, and another email once it has completed. Merchants will not be able to modify items in their stores during this time, but purchases will continue for any item that is not in the process of being migrated.

Once your store is migrated, you’ll need to use the Second Life VMM Viewer to manage the inventory in your Marketplace store. The VMM knowledge base article has been translated to all six supported Marketplace languages and will help you get up to speed on VMM.

If you experience any problems after your migration has completed, please file a support ticket under Marketplace Item Listing Issues.

In order to learn about VMM before migration starts, you can watch tutorials on our Official Second Life  YouTube Channel. Start with 

.

 

Linden Lab

As we’ve blogged about in the posts linked below, US law requires that institutions like Linden Lab collect documentation from Second Life users that meet certain transaction thresholds:

These documentation requests can sometimes be confusing, and so to help the users who receive them better understand what’s needed and why, we’ve created a list of FAQs about these requests here:

As noted in the FAQs, if you receive a request for documentation from Linden Lab and have additional questions, please open the request in your Case History in the Support Portal and reply to the Case.

 

Linden Lab

 

At Linden Lab we appreciate and support the creativity of our community - a community based on the very idea that the only limit to your creativity is your imagination. That is why we feel it is important to clarify our stance on and process for the protection of community-created content. Our goal is to nurture the overall creative and competitive ecosystem that enables each member of our community to prosper -- even when that means making difficult determinations in disputes between our Creators.

While we cannot comment publicly with a definitive analysis of any one case or dispute, we want to reassure our community that we closely consider all perspectives (and applicable law) before arriving at any dispute determination. When there is disagreement in our community over the integrity of a creation, we strive to be fair in our review of the facts. In particular, we do not take actions for or against any Creator lightly as we know that our Creator community is passionate about and protective of their work.

So, why make this statement now?

Due to the size of the Second Life economy and its user base, there will always be Creator conflicts and complaints under review. Recently, there’s been some debate about one of the more esoteric aspects of content creation, which impacts many in our community. For example, one high-profile complaint under review deals with a fundamental question about whether UV mapping can be considered proprietary and protect-able or part of the public domain.

Linden Lab recognizes that there are passionate arguments to be made on both sides of this and similar discussions. However, the determining factors are quite nuanced and not easily assessed without a closer review of the facts in the context of the Digital Millennium Copyright Act (or DMCA).

Ultimately, Linden Lab will always comply with the DMCA process, and continue to determine the validity of each DMCA notice (and any counter-notice) on a case-by-case basis. That is precisely why we have a team dedicated to reviewing all properly-submitted IP claims and determining the fairest outcome within the guidelines of the policies and laws governing the process, which is described in the Intellectual Property Infringement Notification Policy.

We are ever-amazed by the ways this community utilizes the Second Life platform for creativity. Keep innovating - you make Second Life even better as we roll out new features and tools to create with -- and keep supporting your fellow Creators!

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Image courtesy of Torley Linden

Linden Lab

UPDATE 2.13.2015
An updated Viewer-Managed Marketplace project viewer is now available. Please see this forum post for a summary of changes.

***********************************************

The new Viewer-Managed Marketplace (VMM), now available* on Aditi, allows you to easily manage your inventory on the Second Life Marketplace using the Second Life Viewer. Items no longer need to be loaded into the Merchant Outbox or a Magic Box, and are instead sold directly from your inventory.

VMM will allow all Merchants to get off of Magic Boxes in addition to supporting modification of listing inventory directly from the Viewer. While Merchants will still need to go to the Marketplace web site in order to edit listings, they will be able to create listings and list or unlist them from the Viewer.

If you’d like to learn more about the new VMM feature and try it out, please view the FAQ on the wiki. We look forward to hearing your feedback and have created a VMM JIRA project to capture bugs and feature suggestions. For more information on how VMM works, see our Beta Knowledge Base article.

*NOTE: Currently, purchases will fail on Aditi. Since the bulk of the functionality for VMM is related to creating and modifying listings, we have made VMM available while we resolve the purchase problems. We will update this blog post when the issue is cleared.

Linden Lab

[update] August 17, 2015: Magic Boxes have been shut down. Please use Viewer-Managed Marketplace (VMM) to list items for sale on the Marketplace going forward.

***********

With the launch of Viewer-Managed Marketplace (VMM), Magic Boxes and Xstreet will be retired. Merchants who are still using Magic Boxes to sell their items will need to manually migrate their listings by August 17, 2015, when Magic Boxes will no longer appear on Marketplace. We will leave Xstreet up until August 27, 2015, so that interested Merchants can pull their data before the site is shut down for good.

In summary:

  • Magic Boxes will stop working on August 17, 2015
  • Xstreet will be shut down on August 27, 2015

For more information on VMM and manual migration, please see the VMM Knowledge Base article or check out the VMM video

. If you have problems at any point with the migration, submit a support ticket under Marketplace Item Listing Issues.
Linden Lab

On June 15 we became aware that some classified ads had gone missing.  Upon investigation, we discovered that all renewing classified ads had expired themselves.  We have identified the cause and are in the process of replacing all of them.  There are less than 100 that we believe have already been recreated inworld and we have a plan to address those.

To compensate for this inconvenience, we will be waiving classified ad fees for up to two weeks, depending on when your ad was set to renew. After this period your ad will be billed as usual on its expected renewal date.

We apologize for the brief disruption to classified ads, and will update this post when the ads have been restored.

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Linden Lab

Hello Residents!

As some of you located in the United States may know, it is tax season. Important documents go out to report sensitive information to the appropriate government agencies every year.

As a requirement to ensure that we are adhering to respective state laws for reporting taxes, some of you may be receiving a 1099-K form if you have reached a certain Linden $ sale transaction volume. This form collects information the IRS requires from US taxpayers. Please note that these are time sensitive documents that will need to be completed in order to meet these requirements.

If you are due to receive such a form, you will be receiving an email from “secondlife-support@lindenlab.com” with more information on how to complete this process.

For more information on tax forms in relation to Second Life, please view our Wiki article here.

If you are from the state of Massachusetts, you may find more information regarding their most recent updated tax reporting requirements here.

If you have any questions, please feel free to reach out to us at https://support.secondlife.com. Thank you for your patience and attention to this matter.

- Linden Lab

Guest

[update April 18, 2014] Thanks to those who have provided feedback on our Knowledge Base Article and icons. We have added examples to the documentation and have updated the icons to no longer use copyrighted materials. If you have additional suggestions or corrections for our the article, please add them to BUG-5778.

*****

As Second Life has evolved, so have the avatars that inhabit the virtual world. With the introduction of fitted mesh technology for avatars, it has become more complicated to determine whether or not a piece of clothing will display properly on your own avatar.

In order to make this easier for shoppers, we have worked with Second Life content creators to define a way to clearly communicate this to customers. We have arrived at a scheme that can be used for inworld sales as well as those on the Marketplace and ask that Merchants standardize on this model, and we are providing icons for use in both locations.

This scheme defines and provides icons for three types of avatars:

  • Classic avatar: original default (non-mesh) Second Life avatars.

  • Standard mesh avatar: a classic avatar wearing a rigged mesh attachment, created using the standard fitted mesh model.

  • Custom/branded avatar: an avatar of either type (i.e. that does or does not use mesh) that is a custom size or shape, requiring custom-made clothing to fit it. A brand name for the shape will help users easily identify which clothing fits which custom avatar.

By using these standard terms and icons, both avatar and clothing creators can make it easy for their customers to understand which clothing will work best with their avatars.

For more information on this model and how to use it, as well as downloadable icons, please see the Knowledge Base article.

We’d like to thank the content creators who provided us feedback on this project.

 

Guest

Earlier this week, we rolled out a few changes to the Account Management web pages for logged-in users at SecondLife.com, which were aimed at improving these tools for users. One of the changes we made updated the Transaction History page, and we heard lots of feedback that not all of the changes to that page improved our customers' experiences or met their needs. So, we quickly reverted to the old Transaction History page.

We'd like to get some additional user feedback on the new Transaction History page so that when we make the changeover, the functionality best matches what Second Life users want and need. Once we are ready, we will post instructions on how to review the new page and provide feedback. We will not take down the old page until we have had a chance to review feedback and make appropriate changes to the new page. Check back on this blog for more details as they become available.

Linden Lab

Happy Monday everyone!  As we posted last month the Web Team has been busy with an array of different project and fixes.  One we’d like to highlight is our effort to clean up Marketplace listings. We’ve had many of you give us feedback on absentee store owners who cannot offer sales support for their products. You also told us there were older products which were still in demand even though the Merchant hasn’t been currently active.  Keeping all this feedback in mind, we had undertaken a cleanup sweep of the marketplace in the past, and had very positive response. Today, we have taken a second one:

  • If the Merchant hasn’t logged in in two years *and* a specific product hasn’t  sold in 1 year, the product will be unlisted.

  • If the Merchant hasn’t logged in in two years *and* the store hasn’t sold anything in 1 year, their store will be disabled.

  • This means that if a product has sold within the past year, that product listing will remain available on the marketplace.  If a store has products, which have sold within the past year, it will remain enabled.

We are confident that a more relevant selection of products and search results will benefit the shoppers on the Marketplace, as well as active Merchants.  Spring is in the air!


 

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