Jump to content

Commerce

  • entries
    52
  • comments
    582
  • views
    102,688

Contributors to this blog

About this blog

Entries in this blog

Linden Lab

Web User Group on October 7, 2020


Web User Group

Happy Wednesday!

We’re writing today to remind everyone that we’ll be holding our monthly Web User Group meeting on Wednesday, October 7th at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects such as the cloud uplift and our near future plans for our web properties, particularly in light of the changes taking place in the world around us. As always, we’ll leave plenty of time for Q&A from the community. We look forward to seeing you there!

Linden Lab

Happy Wednesday!

We’re writing today to remind everyone that we’ll be holding our monthly Web User Group meeting on Wednesday, September 2nd at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects such as the cloud uplift and our near future plans for our web properties, particularly in light of the changes taking place in the world around us. As always, we’ll leave plenty of time for Q&A from the community. We look forward to seeing you there!

Linden Lab

Happy Wednesday!

We’re writing today to remind everyone that we’ll be holding our monthly Web User Group meeting on Wednesday, August 5th at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects such as the cloud uplift and our near future plans for our web properties, particularly in light of the changes taking place in the world around us. As always, we’ll leave plenty of time for Q&A from the community. We look forward to seeing you there!

Linden Lab

Happy Wednesday!

We’re writing today to inform everyone that our monthly Web User Group meeting, that is usually held on the first Wednesday of the month, will be postponed today to next Wednesday, July 8th at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects such as the cloud uplift and our near future plans for our web properties, particularly in light of the changes taking place in the world around us. As always, we’ll leave plenty of time for Q&A from the community. We look forward to seeing you there next week!

Linden Lab

Beginning on Tuesday, May 26th, we will be adding the Value Added Tax mandated by the governments of Norway and Australia (known there as the Goods and Services Tax, or GST) to services and products sold by Linden Lab to residents of those countries. You can read more about our implementation of these types of Value Added Tax here

If you are or represent a registered exempt business, you can find instructions for entering that information here. Most other questions you might have about VAT should be answered in our FAQ here. If none of these resources have the information you’re looking for, please do not hesitate to contact our billing support team utilizing the options available to you at the Second Life support portal.
 

Linden Lab

Happy Tuesday!

We’re writing today to remind everyone that we’ll be holding our monthly Web User Group meeting on Wednesday, May 6th at 14:00 SLT in our usual meeting place, where we’ll be discussing our status with ongoing projects such as the cloud uplift and our near future plans for our web properties, particularly in light of the changes taking place in the world around us. As always, we’ll leave plenty of time for Q&A from the community. We look forward to seeing you there! 

Linden Lab

Happy Tuesday!

We’re writing today to remind everyone that we’ll be holding our monthly Web User Group meeting on Wednesday, April 1st at 14:00 SLT in our usual meeting place, where we’ll be discussing some exciting Linden Home news, our status with ongoing projects such as Name Changes and Premium Plus, and our near future plans for our other web-based properties. We expect these updates to be relatively quick, so that should leave plenty of time for Q&A from the community. We look forward to seeing you there!

Linden Lab

Happy Tuesday!

We’re writing today to remind everyone that we’ll be holding our monthly Web User Group meeting on Wednesday, March 4th at 14:00 SLT in our usual meeting place, where we’ll be discussing some of the last month’s deploys, our status with ongoing projects such as Name Changes and Premium Plus, and our near future plans for the marketplace and our other web based properties. As always, we will leave plenty of time for Q&A from the community. We look forward to seeing you there! 

Linden Lab

Happy Monday!

We’re writing today to remind everyone that we’ll be holding our monthly Web User Group meeting on Wednesday, February 5th at 14:00 SLT in our usual meeting place, where we’ll be discussing some of the last month’s deploys, our status with ongoing projects such as Name Changes and Premium Plus, and our near future plans for the marketplace and our other web based properties. As always, we will leave plenty of time for Q&A from the community. We look forward to seeing you there! 

Linden Lab

Happy Tuesday, and Happy New Year!

We’re writing today to remind everyone that we’ll be holding our monthly Web User Group meeting on Wednesday, Jan. 8th at 14:00 SLT in our usual meeting place, and also to highlight one of our favorite new features we shipped to the marketplace just yesterday. Specifically: Search filters for limited quantity items and demos!

Marketplace Search Filter.png

Both of these features have been requested for a very long time by our community and we’re just tickled pink for them to be the first marketplace updates we deliver in the new year. We believe these features should make the marketplace more responsive and efficient across the board, and make searching more enjoyable for all. We've also added individual gifts received pages (similar to order invoices), so that the purchase notification at the top of each product listing can link to these for easier redelivery, where available. Cheers, and we’ll see you at Web User Group on Wednesday to talk about the rest of our 2020 slate!

Linden Lab

**The information contained here should not be misinterpreted as legal advice.**

Hello, Content Creators of Second Life!

It has been a while since we have had any new DMCA reporting news, but we are pleased to announce that reporting has never been easier. 

We hope everyone’s aware of the Intellectual Property Online Webform, which has replaced the prior submission method by fax.  If needed, you can still send us snail mail.  

Found someone violating your intellectual property? 

  • Ripped skins

  • Textures

  • Animations

  • Body part(s)

  • Clothing

Head over to www.lindenlab.com and follow this link to submit your DMCA notification: https://www.lindenlab.com/legal/intellectual-property-infringement-notification-policy.

Please note that only the authorized rights holder may submit a notice of copyright infringement. 

Section 17 U.S.C.§ 512(f) of the DMCA states that you may be liable for any damages, including costs and attorney’s fees incurred by us or our users if you knowingly materially misrepresent that material or activity is infringing.  

We also implore Marketplace store owners  to make sure that all of their listings are in compliance with the Marketplace Guidelines https://marketplace.secondlife.com/listing_guidelines#branding-guidelines

As always, we welcome your feedback and you may send an email to ipteam@lindenlab.com.

We appreciate your interest and support of the Second Life environment.  
 

The Intellectual Property Team at Linden Lab

Linden Lab

Web User Group Notes

Here’s a shortlist of some of the features that the web team has been working on in the last month, we covered these in our web user group yesterday:

  • Profiles Feed for the Legacy Profiles Project Viewer (forthcoming)

  • Events cleanup to prepare the way for a much more extensive Events overhaul (stay tuned)

  • A number of Marketplace fixes and features:

    • Related items list shows old items again

    • Error fixing 

      • Page doesn’t exist when trying to open buy now in new tab

      • Store manager unable to load item listing folder

      • Store creation errors (various)

      • Localization

  • Product alert notifications inworld (opt-in)

  • Place your order button to the top of the checkout/continue page for 0L$ items (no need to scroll all the way to the bottom of the page for 0L$ items any longer)

  • Updates to lindenlab.com (facelift, check it out!)

  • We have disabled resident-to-resident auctions

    • We need to go back to the drawing board with these to make them more robust and truly usable for our community, stay tuned!

  • The Contact Info page on your accounts dashboard has been removed to add in more protection in the case that someone has their account maliciously taken over.

  • Viewer splash page updates

    • Localization

    • Current SLT on the front page

    • Second Life Blogger Network feed

  • Backend work to install more security software across our web properties to ensure everyone’s online health and safety. You’re welcome!

Ongoing work on Events, Name Changes, and Premium Plus - stay tuned for more information on these big-ticket items as we have it!

Linden Lab

Happy Tuesday! 

We would like to invite you to our monthly Web User Group meeting on Wednesday, November 13, 2019 at 14:00/2:00 pm SLT. We have some updates to give on our ongoing projects and a few exciting releases from the previous month that we’d like to spotlight. As always we would love to receive your feedback and answer your web-related questions. See you there!

Linden Lab

Happy Monday!

We’re writing today to remind everyone that we’ll be holding our monthly Web User Group meeting on Wednesday, Oct. 2nd at 14:00 SLT in our usual meeting place, and also to highlight for the community at large some of the things that our Web team has been working on for the last month, and wow, there sure is a lot to choose from!

First, we need to acknowledge that a large portion of our time has been spent making on-going back-end changes that our Residents may never notice directly, but which will provide a much more secure and pleasant experience for all going forward. For example, we’ve already completed a full-scale migration of multiple web services away from our dedicated hardware colo and into the cloud. Others have been moved from third-party vendors to an in-house implementation. Still, others have been decoupled from their previous dependencies into stand-alone services. This is all part of our long term plan to move all of our services, from the web properties to the Second Life grid itself, providing us greater reliability, flexibility, and security across the board. We’ll let you try to guess which services have already been migrated - we’re betting you’ll never know the difference!

Second, we’re extremely pleased to say that in the last month we’ve made significant progress in laying the foundations for the long-awaited Name Changes feature.  All of our teams have been working hard on preparing the grid and all of our systems to accommodate account name changes, both first and last. We’re not quite ready to release all the details yet, but suffice to say that if you’ve ever wanted to change up your account name for whatever reason (and we know you have!) STAY TUNED.

Finally, our continuing dedication to improving the Marketplace experience continues. Last month we were very excited to release the new Store Managers functionality. And this month, we’ve been refining that experience, as well as adding more new features for Merchants such as in-world messaging when an item is sold. But we haven’t forgotten the most important part of the Marketplace, the customers! For them, we’ve added a “Gifts Received” page with details about what the items are, who sold it, who bought it, any gift message, with much-requested options for self-service redelivery! 

All of this on top of our usual laundry list of bug fixes, quality of life improvements, security updates, and general troubleshooting. Whew! 

It’s been a heck of a September, and this post is only scratching the surface of what we’ve done and what we’re planning for October through the end of the year, so come on by the Web User Group meeting this Wednesday at 14:00 SLT to share your thoughts and to hear ours!

Linden Lab

Today (Aug. 1) Tilia, Linden Lab’s wholly-owned subsidiary, assumes responsibility for handling process credit requests and payments made from accounts with a USD-denominated balance in Second Life.  

Due to this change, as originally announced on July 1, Residents who have a USD balance on their account will be prompted to accept the Tilia Terms of Service when they log in to their account on the web.  Residents who request to process credit out of Second Life may also need to supply information for ID verification.

Tilia is a registered money services business and fully licensed money transmitter which helps Linden Lab comply with U.S. laws and regulations.  You can learn more about Tilia’s work to better protect your privacy and security in this blog post from our Information Security Manager, Soft Linden. 

We want to be clear that most people should not see any disruptions or changes to their Second Life experience due to the introduction of Tilia. However, for those who maintain a USD balance (usually through the sale of L$ on the LindeX), it is important that you review and accept the Tilia Terms of Service. You’ll see a prompt to do so when you next login to Secondlife.com. If you have a USD balance on August 1 and do not accept the Terms of Service, you will have until October 31, 2019 to do so. If you do not, you will not be able to utilize the USD Balance or request a process credit until you have accepted the TOS and Privacy Policy, after which you will once again be able to use the USD balance and process credit. For those who do not accept the Terms of Service, you will still be able to login to Second Life and use your payment method on file (such as a credit card) to pay for items and services, but you will no longer have the ability to request a process credit transaction, sell L$ on the LindeX, or make payments for Second Life services from your balance. 

We know that you may have additional questions about Tilia and these changes. We encourage you to visit our Tilia FAQ and/or contact our Support team if you have any specific concerns. We’ve also addressed many community questions at a recent Tilia Town Hall in-world, which can be viewed on YouTube.

Linden Lab

As we promised in our town hall meeting about Tilia and its relationship to Second Life last week, we have been working on a way for Residents to voluntarily submit additional information that may be required to process credit prior to the August 1 Tilia launch date. That option is now available on your Second Life account billing information page!

billing info.png

For many of you, we may already have all information required to process credit from your USD balance, and you will be able to see that you are good to go from the green check mark.

good to go.png

For some of you, we may need to collect some additional information before you can process credit from your USD wallet after August 1.  You’ll be able to see that from the red X in the same location.

additional info.png

And from there, you can click on ‘additional information’ link to proceed to the information request form if you would like. You are under no obligation to do so at this time. 

As registered money services businesses, Linden Lab and Tilia are required to comply with applicable U.S. laws and regulations. As part of our ongoing risk management process, we must obtain, verify, and record information about our customers for whom we offer financial-related services. We take your privacy and security seriously, so your personal information will continue to remain protected and will only be used for purposes that are outlined in Linden Lab’s and Tilia’s Privacy Policies.

You may learn more about Tilia and its relationship with Second Life and Linden Lab from our FAQ.

 

Linden Lab

Happy Monday!

Today, we would like to direct your attention to our new DMCA web form. Previously, in order to file a DMCA claim, a Resident would need to send their complaint to our legal team via snail mail.  As of this week, we are proud to save our Residents some postage and provide a new, easy to use web form to complete these requests!

DMCA - Hero image.PNG

 

We know no one wants to be in a position to make a copyright or trademark complaint, but we also recognize that these are important tools for our Merchant and content creation partners, and we’re committed to making this process as efficient, painless, and useful as possible. We are confident that providing an online submission form for this delicate process will help us achieve those goals.

If you believe you need to take advantage of our online submission form, please navigate your browser to https://dmca.lindenlab.com and fill out the session request form.

DMCA - Initial Form Fill.PNG

We will then email you a session link where you can fill out your complaint in full with the usual information. The session will remain active for 4 hours after your session request, so don’t delay!

DMCA - Email Confirmation.PNG

As always, all requests are subject to Linden Lab's IP Infringement Policy.  Thank you for your patience while we enter the 21st century.

 

Linden Lab

Happy Monday everyone!  As we posted last month the Web Team has been busy with an array of different project and fixes.  One we’d like to highlight is our effort to clean up Marketplace listings. We’ve had many of you give us feedback on absentee store owners who cannot offer sales support for their products. You also told us there were older products which were still in demand even though the Merchant hasn’t been currently active.  Keeping all this feedback in mind, we had undertaken a cleanup sweep of the marketplace in the past, and had very positive response. Today, we have taken a second one:

  • If the Merchant hasn’t logged in in two years *and* a specific product hasn’t  sold in 1 year, the product will be unlisted.

  • If the Merchant hasn’t logged in in two years *and* the store hasn’t sold anything in 1 year, their store will be disabled.

  • This means that if a product has sold within the past year, that product listing will remain available on the marketplace.  If a store has products, which have sold within the past year, it will remain enabled.

We are confident that a more relevant selection of products and search results will benefit the shoppers on the Marketplace, as well as active Merchants.  Spring is in the air!


 

Linden Lab

Hello Residents!

As some of you located in the United States may know, it is tax season. Important documents go out to report sensitive information to the appropriate government agencies every year.

As a requirement to ensure that we are adhering to respective state laws for reporting taxes, some of you may be receiving a 1099-K form if you have reached a certain Linden $ sale transaction volume. This form collects information the IRS requires from US taxpayers. Please note that these are time sensitive documents that will need to be completed in order to meet these requirements.

If you are due to receive such a form, you will be receiving an email from “secondlife-support@lindenlab.com” with more information on how to complete this process.

For more information on tax forms in relation to Second Life, please view our Wiki article here.

If you are from the state of Massachusetts, you may find more information regarding their most recent updated tax reporting requirements here.

If you have any questions, please feel free to reach out to us at https://support.secondlife.com. Thank you for your patience and attention to this matter.

- Linden Lab

Linden Lab

 

At Linden Lab we appreciate and support the creativity of our community - a community based on the very idea that the only limit to your creativity is your imagination. That is why we feel it is important to clarify our stance on and process for the protection of community-created content. Our goal is to nurture the overall creative and competitive ecosystem that enables each member of our community to prosper -- even when that means making difficult determinations in disputes between our Creators.

While we cannot comment publicly with a definitive analysis of any one case or dispute, we want to reassure our community that we closely consider all perspectives (and applicable law) before arriving at any dispute determination. When there is disagreement in our community over the integrity of a creation, we strive to be fair in our review of the facts. In particular, we do not take actions for or against any Creator lightly as we know that our Creator community is passionate about and protective of their work.

So, why make this statement now?

Due to the size of the Second Life economy and its user base, there will always be Creator conflicts and complaints under review. Recently, there’s been some debate about one of the more esoteric aspects of content creation, which impacts many in our community. For example, one high-profile complaint under review deals with a fundamental question about whether UV mapping can be considered proprietary and protect-able or part of the public domain.

Linden Lab recognizes that there are passionate arguments to be made on both sides of this and similar discussions. However, the determining factors are quite nuanced and not easily assessed without a closer review of the facts in the context of the Digital Millennium Copyright Act (or DMCA).

Ultimately, Linden Lab will always comply with the DMCA process, and continue to determine the validity of each DMCA notice (and any counter-notice) on a case-by-case basis. That is precisely why we have a team dedicated to reviewing all properly-submitted IP claims and determining the fairest outcome within the guidelines of the policies and laws governing the process, which is described in the Intellectual Property Infringement Notification Policy.

We are ever-amazed by the ways this community utilizes the Second Life platform for creativity. Keep innovating - you make Second Life even better as we roll out new features and tools to create with -- and keep supporting your fellow Creators!

225673608_58e244be15_o.jpg

Image courtesy of Torley Linden

Linden Lab

We're adding wishlists, favorite sellers (with a feed of recent items) and a few bug fixes.

Features!

Wishlists!!!

  • Items can be added to the wishlist (if the item is not free) via the product page, and deleted via the delete button on the wishlist page

Image 1.png

 

  • Items can also be bulk added from your favorites list
  • Wishlist can be found by viewing https://marketplace.secondlife.com/wishlist while logged in, or via the favorites links in accounts,
  • Wishlists operate like favorites, except that you can find someone else's wishlist at /wishlists/firstname.lastname (there's a link on your own wishlist)
  • There are also share buttons on wishlists.

image 2.png

image 3.jpg

Follow merchants!

  • Stores can be favorited on the main store page, and stores can be removed via the delete button on the list.

image 4.png

  • Favorite stores can be found by viewing /favorite_stores while logged in, or via the favorites links in accounts. Shows your favorite stores, including up to four of their most recent products.

Fixes:

  • Avatar Brands were not visible when editing, and would then get reset as a result.  That’s frustrating and we’re sorry.
  • The related-item pickers (demo, related items) will no longer show archived products - but will show unlisted.
  • We know you think your product is awesome.  That’s why you’re selling it! However, Merchants can no longer review their own listings.
  • When you change display options on your Manage Listings page, you will go to the first page of your listings.
  • Whatever you chose to search by is what we’ll show you.  We were accidentally overriding that with your sort from the previous session. Oops!
  • Redelivering: when redelivering gifts, we would send a confusing email claiming to have sent the item to the gifter, even though we actually had sent it to the giftee.
  • Listing limits: we were counting archived listings against your limit of 20000, but not anymore.  
  • We had recently replaced “Prim count” filtering with “Land Impact” filtering and then stopped finding all the expected results.  We’ve located them and will return them to you once again.
  • Category names were messed up on some products. A re-index has "unmessed" this.
Linden Lab

On June 15 we became aware that some classified ads had gone missing.  Upon investigation, we discovered that all renewing classified ads had expired themselves.  We have identified the cause and are in the process of replacing all of them.  There are less than 100 that we believe have already been recreated inworld and we have a plan to address those.

To compensate for this inconvenience, we will be waiving classified ad fees for up to two weeks, depending on when your ad was set to renew. After this period your ad will be billed as usual on its expected renewal date.

We apologize for the brief disruption to classified ads, and will update this post when the ads have been restored.

fbe7696e146213221db54da30553ee23.png

×
×
  • Create New...