Jump to content

Commerce

  • entries
    32
  • comments
    862
  • views
    46,326

Contributors to this blog

About this blog

Entries in this blog

Brooke Linden

Hi all,

As  many of you know, the teen grid was shut down on Friday. This week, we  will be rolling out some changes in Marketplace to ensure Residents  under 18 will not be exposed to adult content. Here is a quick summary  of what changes will be occurring.

Phase 1: 1/27 Release
On  Thursday, the Marketplace will move to the General, Moderate, and Adult  content levels already in use in the Viewer. Just prior to this release  (starting on Wednesday), we will be running a process that will add a  content level to existing items. Once the release has been completed,  you will be able to review the ratings set on your Marketplace listings  by viewing your inventory: there will be a new column “Maturity” showing  what level the item falls into. Search will now support viewing general  or moderate/adult content. Please view the updated listing guidelines (link points to the current guidelines) on Thursday for more details.

Note  that, in addition to automated process to migrate listings, it will  continue to be possible to flag listings. Please take some time after  the new guidelines are posted to review your listings and make sure they  comply. People will be able to start flagging listings based upon the  new guidelines on Thursday (though I do not expect that we will see much of this right away), so the sooner you can do this, the better!

Phase 2: by 2/28/2011
Before  the end of February, Marketplace will be updated to allow setting  maturity level preferences at a more granular level than is currently  supported, such as allowing Residents to view moderate content without  adult content included.

Why was this done in 2 steps? Timing, pure and simple. We  wanted to ensure we had the proper controls in place as soon as  possible for the teens entering the main grid. Phase 2 will provide  further refinement.

A quick update on Maturity is on the agenda for the Marketplace Office Hours on 1/26.

Regards,
Brooke

Nelson Linden

As  part of our continued efforts to provide Residents with new ways to  promote and discover products, services, and inworld businesses, we have  recently launched the SL Advertising Beta at advertise.secondlife.com and we invite you to join the program.

Second  Life Advertising is a self-service advertising system allowing advertisers to purchase targeted display ads on multiple Linden Lab web  properties such as the SL Marketplace and SL Land Auction sites. If this test is successful, then we hope to extend advertising  offerings to additional Second Life web properties. To learn more, check  out Torley’s video tutorial on the wiki, where there’s also more information about the program.

Among other things, SL Advertising features include the following:

  • Display banner ads evenly over the time period you select
  • Target ads to specific SL Marketplace product categories

To join the program, just go to the SL Advertising Beta site and click on the “Get Started Now” button. Please send us all of your feedback, requests, or suggestions to sladsbeta@lindenlab.com. And if you're on Twitter, please use the #slmarketplace hashtag.

Brooke Linden

“Spring  Break” is the theme for our Marketplace promotions in March. If you  would like to boost traffic to your Spring Break-related items for sale  on the Marketplace, please add the keyword “beachbonanza” to your  relevant listings. We will be using embedded search on that keyword in  links in our outbound promotional channels—starting in the first week of  March. Please be sure to use the keyword with your relevant wares.

Brooke Linden

Hi all,

In order to try accomodating different schedules, I'm having this week's user group (formerly called office hours) at 9am PST on Thursday, 2/3. Apologies for not getting this out be EOW last week. Friday was a bit of a busy day parsing feedback and identifying issues with the Maturity roll out.

Please submit agenda items for this week's meeting. I plan to discuss the following:

  • Maturity: I will be asking for pro-active feedback on what we can do in the future to make transitions like this a better experience for us all. I'll be starting with a list that those of us involved in the project on the Linden Lab side have come up with. We'll add suggestions/comments from you all and help that shape the practices of the Marketplace team going forward. I'd like to limit conversation on Maturity to 30 minutes maximum.
  • User Group Update: Plans for user groups.
  • Other topics?

I'll be updating the wiki shortly. I'll also be sending out an update on the Maturity thread at EOD today--just haven't had time to write it up yet.

Please try to submit agenda items by EOD Wednesday, 2/2.

Thanks!

Brooke

Adding link to invitation: http://bit.ly/g2nPaj

 

Message was edited by: Brooke Linden

Brooke Linden

Hi all,

I just wanted to let people know that the gifting updates have been released. Here is a summary of the changes:

  1. We have a new button: "Add To Cart As Gift"
  2. New Residents are giftable right away
  3. Giftee now visible in the order history

There is also a link to the Merchant's store in the order and order history now. For more information, please see the wiki page on this update.

Please let us know what you think of these changes. Happy gifting!

Brooke

Brooke Linden

You all may have seen that, in preparation for the new Community Platform, Forums, Blogs and Answers will be in read-only mode starting Feb. 21, at 12:01 am PDT. During this time period, communication out for any urgent Marketplace updates will be occurring on my user page on the wiki, and tweeted from the @slmerchants twitter account.

Please continuet to use the following communication channels for communication to us about Marketplace:

  • JIRA: for defects and feature requests
  • Customer Service: for help with refunds, maturity and flagging  questions/issues, other Marketplace issues that may not be defects

Thank you for your patience while we work to improve our communication tools!

Brooke

Guest

New Advertising Options on SecondLife.com

 

Today, we’re introducing an exciting new advertising opportunity now available for Second Life business owners. Business owners can now purchase ad space on the SecondLife.com homepage, the Marketplace, or throughout the Second Life web properties.

This is a great new way to promote your business to Second Life users all over the world, and you can tailor the program to fit your needs with any combination of sizes and placements as well as flexible campaign lengths.

For more information, including program terms, ad size options, and pricing, please visit our FAQ.

Linden Lab

We’re currently working to resolve an issue with our credit processing system. Unfortunately, until this is fixed, users may experience longer than usual processing times for their requests. We apologize for the inconvenience, and will do our best to both keep any delays minimal and resolve this issue ASAP.

 

Our goal remains to complete process credit requests within 5 business days. The following table provides an estimate for when you should receive your USD in your PayPal account based on the day of the week you submit your request. You should expect to see the USD in your PayPal account on or before the date listed. Any US holidays will extend the 5 business day window by 1 day.

Capture.PNG

Again, due to current issues with the system, users may experience longer than usual processing times. We thank you for your patience, and apologize for the inconvenience as we work to resolve this issue as quickly as possible. Please keep an eye on this blog for updates.

Linden Lab

We have just launched the Beta for the Viewer-Managed Marketplace (VMM), and now all merchants can begin trying out this new feature. VMM allows Merchants to easily manage their inventory on the Second Life Marketplace using the Second Life Viewer. Items no longer need to be loaded into the Merchant Outbox or a Magic Box and are instead sold directly from inventory.

VMM will allow all Merchants to stop using Magic Boxes while also enabling them to modify listing inventories directly from the Viewer. Merchants will still need to go to the Marketplace web site in order to edit listings, but with VMM, they will be able to create new listings, publish them to the Marketplace, and/or unlist them, all from within the Viewer. To help you learn more about VMM, we have created several

 and a Beta Knowledge Base article.

hTMgQ2MkDpA

We anticipate this Beta period will last for at least one month, but we’ll keep everyone posted as the timing becomes more definitive. The next steps after Beta will be:

  • Release VMM to all Merchants.
  • A month after the release, automated migration of Direct Delivery listings will begin. Magic Box listings will need to be manually migrated.
  • After migration has completed, Xstreet and Magic Boxes will be shut down.

Merchants may choose to manually migrate Direct Delivery listings before the automated migration occurs. The automated migration will take place during lower traffic times on the Marketplace, and more details will be provided closer to the migration period.

If you’d like to learn more about the new VMM feature and try it out, please view the FAQ on the wiki. We look forward to hearing your feedback on this Merchants’ Forum post or in the VMM JIRA project.

Linden Lab

Our credit processing system was recently impacted by an issue that caused longer than usual processing times for some users’ requests. We are happy to report that users should no longer expect delays and process credit requests are now once again being completed within the normal period of 5 business days.

Once again, the following table provides an estimate for when you should receive your USD in your PayPal account based on the day of the week you submit your request. You should expect to see the USD in your PayPal account on or before the date listed. Any US holidays will extend the 5 business day window by 1 day.

Capture.PNG

We apologize to those inconvenienced during the period when process credit requests were taking longer than usual, and thank you all for your patience.

 

Linden Lab

To increase security for Merchants and shoppers alike, all new Second Life Marketplace Merchant accounts will be required to enter payment information on file (PIOF). If you would like to check your account to see if this requirement has been met, please see the Mesh Upload Status page.

Only newly created accounts will be required to meet this requirement at this time, and existing Merchant accounts will not be affected. However, we strongly recommend that all merchants complete the steps necessary to meet this new requirement.

If you have difficulties completing these steps, please file a support ticket or file a JIRA.

 

UPDATE - Nov. 13: Thanks to reports from Merchants, we have discovered a bug in the system that determines whether an account has payment info on file. We are working now to resolve this issue as quickly as possible and expect to release a fix in the next couple of weeks.
 
In addition, we have had some questions about the 5-day age requirement for accounts trying to become Merchant accounts. This requirement is not new, and there are no current plans to change it. 

 

Brooke Linden

The Marketplace team is happy to announce a new function today that should help SL merchants with two important tasks:

  • ensuring the proper data is migrated from XStreetSL to the new Marketplace
  • releasing new versions of their products via a faster and easier process
Introducing the Edit Associated Object Function

The new Edit Associated Object function allows merchants to change the underlying Marketplace inventory item associated with a product listing. This was previously accomplished via a clunky workaround. The new function will help us with our final migration of product reviews and historical sales data from XStreetSL to the new Marketplace. Going forward, it provides an easier way for merchants to update existing products and release new versions of a product.

Some merchants will need to use this to be sure their data gets migrated correctly. Most Marketplace items have already had their data migrated. However, some merchants will have to manually verify that their Marketplace products are associated with the correct XStreetSL items. This applies to you if you have either:

  • manually created any products on the new Marketplace that correspond to XStreetSL products, or
  • renamed Marketplace inventory items in order to release new versions.

If so, please verify that your Marketplace products have the correct XStreetSL ID specified before Tuesday, January 4. That date will be the final migration of data from XStreetSL. After migration is complete, we will remove the XStreetSL Product ID field from each product’s Edit Item Listing page.

To use the new function, log into the Marketplace, and follow the steps below:

  • 1. Navigate to My Marketplace > Merchant Home
  • 2. Click Manage Inventory
  • 3. Click Edit for an active product listing
  • 4. Under SL Object Name, click, Edit Associated Object
  • 5. In the Change Related Inventory pop-up, search for the Marketplace inventory item you'd like to associate with the product listing, and click on it to select
  • 6. On the main Edit Item Listing page, scroll to the bottom and click Update

For more information, see our wiki:

Nelson Linden

As we continue our transition to the new SL Marketplace, we will be closing the L$ exchange on XStreetSL and moving all L$ sales and trading to the LindeX, the main L$ exchange.

The L$ exchange at XStreetSL will close on Wednesday, December 15th. All other account management and transaction history services will remain  available on the XStreetSL site through at least the first quarter of 2011.

When trading is halted on the XStreetSL exchange, any unfilled orders will be canceled, and all balances being reserved (both L$ and US$) will be  returned to Second Life accounts within 24 hours. You can view both your L$ and US$ account balances by logging in to the LindeX.

Linden Lab

The Internal Revenue Service (IRS) requires Linden Lab to collect and retain Form W-9 (for U.S. residents) and Form W-8BEN (for non-U.S. residents) at certain transaction volumes. If you reach the transaction threshold and we do not have your completed and signed W-9 or W-8BEN on file, we are required to withhold funds from your account (at the current rate of 28% of your gross amounts received). Additionally, for U.S. residents with 200 or more transactions with a total amount in excess of $20,000 in a calendar year, we are required to file a Form 1099-K with the IRS reporting those transactions for that year.

If you are required to submit a W-9 or W-8BEN form to us, we will email you before the end of the year with instructions on how to do so. Please follow the instructions to complete and submit the required Form W-9 or W-8BEN within thirty (30) days of receipt. You will only need to complete this paperwork once unless your information changes from year-to-year. If you do not receive an email from Linden Lab, we do not need you to complete these forms.

Guest

Marketplace Beta Testing to Take Place on Aditi

To improve the quality of upcoming releases, we are launching a Beta program for the Marketplace. Starting today, Aditi will be used as the Marketplace Beta testing grid.*  All merchants will be able to test new features and bug fixes at least five days before each Marketplace release. In addition to the Marketplace Beta release notes that are posted on the wiki, updates will be posted in the “Technical Announcements” section of the Marketplace Merchant Admin to alert merchants of current beta tests.

Please be aware that if there is an urgent bug fix or operational issue that needs to be addressed, there may not be time to perform Beta testing on Aditi.

Direct Delivery Beta Testing

In December, all merchants will have the opportunity to purchase and list items using Direct Delivery on Aditi. We will be allowing a limited number of merchants to Beta test Direct Delivery in production before the official launch, which will not occur until after the New Year. If you would like to learn more about Direct Delivery, please see the updated Direct Delivery FAQ.

We’d like to thank those of you who are willing and able to help out with Beta testing. Please let us know if you have any questions or comments. Feedback on features is much appreciated on the Merchants Forum!

*Note that this is for general Beta testing, which will include Direct Delivery, but is different from the Direct Delivery Beta Program. Please see the wiki for instructions on how to use Marketplace on Aditi (including where to get Magic Boxes from).

Linden Lab

The Viewer-Managed Marketplace (VMM) Beta is now available to all Marketplace Merchants. Merchants will still need the Second Life Project Viewer to use VMM. Please take this opportunity to try it out and let us know of any issues. We’ll begin automated migration about a week after the Viewer has made it into the release channel.

We’ve added some new questions to the FAQ based upon the beta migrations we have done. Please let us know if you have additional questions about the migration process on this forum or in JIRA. If you’re lucky, some of the Merchants who are already migrated may even chime in.

Linden Lab

In addition to required tax documentation (which we blogged about in November 2013), US law separately requires that institutions such as Linden Lab obtain, verify, and record information confirming the identification of account holders who submit a certain volume and/or amount of Process Credit Requests.

We have recently begun emailing users who need to submit this information. If you receive such a notice from us, you will need to follow the instructions and provide the required documentation within thirty (30) days.

These emails are being sent through our Support system. If you are among those individuals who need to provide this information, you can verify the request in your Case History in the Support Portal and reply to the Case if you have any related questions.

Brooke Linden
Shoppers love a deal. And when it’s a deal with a deadline, it’s almost impossible to resist.

Now we’re offering a new program to help Merchants deliver great deals on Marketplace in a way that’s quicker and easier for shoppers—and who doesn’t love that? The “Dash Deal” test program will enable Merchants to attract new customers and for shoppers to score deep discounts on one selected item from the best virtual goods on the Marketplace.

Scheduled to launch in April, the “Dash Deal” test program aims to make good deals easier to find and boost visibility for our Marketplace Merchants. Marketplace Merchants interested in participating in the program should apply here.

How does the program work?
Starting in April, a single new “Dash Deal” will be selected one day of each week and promoted at a deep discount of at least 50% off and available for only 24 hours. Linden Lab will promote each Dash Deal to the general Resident population, increasing awareness of both the Merchant and Marketplace.

How will Linden Lab promote the Dash Deal program?
Linden Lab will be employing a complete marketing campaign to drive traffic to a single Dash Deal on Marketplace one time each week during the test period, including: direct email to active users, Twitter, and Facebook.

How will giving a discount help Merchants’ business?
By discounting your item for 24 hours, you will attract the attention of deal-minded shoppers who otherwise might never have noticed your store. It’s a great way to build brand recognition with new customers, giving them a chance to experience your high-quality items and encouraging some to come back for future purchases.

What are the benefits of participating in the program?
  • Marketing support from Linden Lab
  • Boost in sales for the Dash Deal item
  • Increased visibility for your Marketplace content
  • Enhanced brand recognition for your store among shoppers
Where are the program rules and requirements?
More about the criteria, rules, deadlines, and legal fine print can be found here. Keep in mind that this is a test program, so these rules are subject to change—particularly if the test is successful, and we move forward with the program in the future. We will also be soliciting feedback through a survey after the test is complete, so you will have the opportunity to share your ideas with us.

We look forward to promoting our Merchants through this test.
Linden Lab

We're adding wishlists, favorite sellers (with a feed of recent items) and a few bug fixes.

Features!

Wishlists!!!

  • Items can be added to the wishlist (if the item is not free) via the product page, and deleted via the delete button on the wishlist page

Image 1.png

 

  • Items can also be bulk added from your favorites list
  • Wishlist can be found by viewing https://marketplace.secondlife.com/wishlist while logged in, or via the favorites links in accounts,
  • Wishlists operate like favorites, except that you can find someone else's wishlist at /wishlists/firstname.lastname (there's a link on your own wishlist)
  • There are also share buttons on wishlists.

image 2.png

image 3.jpg

Follow merchants!

  • Stores can be favorited on the main store page, and stores can be removed via the delete button on the list.

image 4.png

  • Favorite stores can be found by viewing /favorite_stores while logged in, or via the favorites links in accounts. Shows your favorite stores, including up to four of their most recent products.

Fixes:

  • Avatar Brands were not visible when editing, and would then get reset as a result.  That’s frustrating and we’re sorry.
  • The related-item pickers (demo, related items) will no longer show archived products - but will show unlisted.
  • We know you think your product is awesome.  That’s why you’re selling it! However, Merchants can no longer review their own listings.
  • When you change display options on your Manage Listings page, you will go to the first page of your listings.
  • Whatever you chose to search by is what we’ll show you.  We were accidentally overriding that with your sort from the previous session. Oops!
  • Redelivering: when redelivering gifts, we would send a confusing email claiming to have sent the item to the gifter, even though we actually had sent it to the giftee.
  • Listing limits: we were counting archived listings against your limit of 20000, but not anymore.  
  • We had recently replaced “Prim count” filtering with “Land Impact” filtering and then stopped finding all the expected results.  We’ve located them and will return them to you once again.
  • Category names were messed up on some products. A re-index has "unmessed" this.
Linden Lab

[update August 3, 2015] All Direct Delivery listings have now been migrated to Viewer-Managed Marketplace(VMM), and the VMM-enabled viewer is now the default Release download.


Thank you everyone for your patience during the migration.

****************************************

The Viewer-Managed Marketplace (VMM) Viewer is now a release candidate, and automated migrations will begin on July 23, 2015. Migrations will be done weeknights between 9:00 PM and 9:00 AM Pacific. Merchants with large stores (over around 5,000 listings) will be scheduled, and we will send an email (to the email address associated with your store) to provide you with advance notice.

For all Merchants, we will send an email at the beginning of the migration process, and another email once it has completed. Merchants will not be able to modify items in their stores during this time, but purchases will continue for any item that is not in the process of being migrated.

Once your store is migrated, you’ll need to use the Second Life VMM Viewer to manage the inventory in your Marketplace store. The VMM knowledge base article has been translated to all six supported Marketplace languages and will help you get up to speed on VMM.

If you experience any problems after your migration has completed, please file a support ticket under Marketplace Item Listing Issues.

In order to learn about VMM before migration starts, you can watch tutorials on our Official Second Life  YouTube Channel. Start with 

.

 

Linden Lab

As we’ve blogged about in the posts linked below, US law requires that institutions like Linden Lab collect documentation from Second Life users that meet certain transaction thresholds:

These documentation requests can sometimes be confusing, and so to help the users who receive them better understand what’s needed and why, we’ve created a list of FAQs about these requests here:

As noted in the FAQs, if you receive a request for documentation from Linden Lab and have additional questions, please open the request in your Case History in the Support Portal and reply to the Case.

 

Linden Lab

 

At Linden Lab we appreciate and support the creativity of our community - a community based on the very idea that the only limit to your creativity is your imagination. That is why we feel it is important to clarify our stance on and process for the protection of community-created content. Our goal is to nurture the overall creative and competitive ecosystem that enables each member of our community to prosper -- even when that means making difficult determinations in disputes between our Creators.

While we cannot comment publicly with a definitive analysis of any one case or dispute, we want to reassure our community that we closely consider all perspectives (and applicable law) before arriving at any dispute determination. When there is disagreement in our community over the integrity of a creation, we strive to be fair in our review of the facts. In particular, we do not take actions for or against any Creator lightly as we know that our Creator community is passionate about and protective of their work.

So, why make this statement now?

Due to the size of the Second Life economy and its user base, there will always be Creator conflicts and complaints under review. Recently, there’s been some debate about one of the more esoteric aspects of content creation, which impacts many in our community. For example, one high-profile complaint under review deals with a fundamental question about whether UV mapping can be considered proprietary and protect-able or part of the public domain.

Linden Lab recognizes that there are passionate arguments to be made on both sides of this and similar discussions. However, the determining factors are quite nuanced and not easily assessed without a closer review of the facts in the context of the Digital Millennium Copyright Act (or DMCA).

Ultimately, Linden Lab will always comply with the DMCA process, and continue to determine the validity of each DMCA notice (and any counter-notice) on a case-by-case basis. That is precisely why we have a team dedicated to reviewing all properly-submitted IP claims and determining the fairest outcome within the guidelines of the policies and laws governing the process, which is described in the Intellectual Property Infringement Notification Policy.

We are ever-amazed by the ways this community utilizes the Second Life platform for creativity. Keep innovating - you make Second Life even better as we roll out new features and tools to create with -- and keep supporting your fellow Creators!

225673608_58e244be15_o.jpg

Image courtesy of Torley Linden

Linden Lab

UPDATE 2.13.2015
An updated Viewer-Managed Marketplace project viewer is now available. Please see this forum post for a summary of changes.

***********************************************

The new Viewer-Managed Marketplace (VMM), now available* on Aditi, allows you to easily manage your inventory on the Second Life Marketplace using the Second Life Viewer. Items no longer need to be loaded into the Merchant Outbox or a Magic Box, and are instead sold directly from your inventory.

VMM will allow all Merchants to get off of Magic Boxes in addition to supporting modification of listing inventory directly from the Viewer. While Merchants will still need to go to the Marketplace web site in order to edit listings, they will be able to create listings and list or unlist them from the Viewer.

If you’d like to learn more about the new VMM feature and try it out, please view the FAQ on the wiki. We look forward to hearing your feedback and have created a VMM JIRA project to capture bugs and feature suggestions. For more information on how VMM works, see our Beta Knowledge Base article.

*NOTE: Currently, purchases will fail on Aditi. Since the bulk of the functionality for VMM is related to creating and modifying listings, we have made VMM available while we resolve the purchase problems. We will update this blog post when the issue is cleared.

×