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  1. As the end of the year approaches we’re working hard on improvements to Second Life, including your most-requested features such as Name Changes, enhancements of the Marketplace, Events, and Premium Membership. Here’s a rundown of what to expect, including some important fee changes which will soon take effect.

    THE RETURN OF LAST NAMES -- UPDATE & CONTEST

    We heard you loud and clear. Soon it will be possible to change the name of a Second Life account. This is one of our Residents’ most requested features and we’re working furiously to make it available by the end of January.  Name Changes will be exclusively for Premium members at an additional fee. Changing one or both of your First and Last Name will be available as a single transaction. Last Names will be picked from a list, which you can help us curate.

    What’s a last name you would choose for yourself? We’ll soon hold a contest seeking your contributions to the pool of last name options. From all of the suggestions, we’ll pick five, and those five lucky Residents will be able to change their names completely free of charge! You will not need to be Premium to participate or to win. The contest will run December 16 through January 15th, and participation details will be announced shortly. 

    MARKETPLACE CHANGES & FEE UPDATES

    Effective December 2, 2019, Marketplace Product Listing Enhancement fees will be reduced by 10%. Listing enhancements allow merchants to promote their items by displaying them as “Featured Items” on Marketplace pages.

    On December 2, 2019, commission rates on Marketplace sales will become 10% of the item price. This will be the first commission increase since the Marketplace debuted a decade ago. This new rate remains significantly lower than most digital content commissions across the industry. Apple and Google charge a 30% commission on sales in their app stores, as do many other popular virtual worlds, VR and gaming platforms, such as Oculus and Sinespace.  

    This fee change helps offset our costs as we invest heavily in new Marketplace features and improvements, which remains the Internet’s largest user-created virtual world Marketplace with more than 5 million items. Over the past year we’ve added a store owner’s ability to designate other Residents as Store Managers, who can help merchants run their businesses.  Recently we have taken steps to clean the Marketplace of outdated or inactive listings so that higher-quality listings are more visible to purchasers.  We’ve also added long-requested features like customer-initiated redeliveries, a Revenue Distribution page, Wishlists, Favorite Sellers, and much more. 

    More changes are coming in short order. The ability to filter limited quantity and demo items is just around the corner. A number of improvements for navigating shopping and order history for shoppers, and a way to prevent limited-quantity item redelivery for the Merchants.  Mobile-friendly layouts are coming. Additionally, we’re working to improve the ability for Merchants to issue refunds. We’re also planning to give the Marketplace a facelift later in the year, and we’re looking into a way to develop a native vendor system that better connects inworld sales and tracking with Marketplace transactions. 

    EVENTS FEES & CHANGES

    Improvements to the Events pages are in the works for 2020, too. You’ll soon see more functionality and a new look, such as the ability to set an alert on an event you want to attend, to follow your favorite event hosts, to share your event calendar with friends, and to see the latest event developments in a news feed. Here’s a peek at a concept design (subject to change):

    events_concept.png

    Pictured: Early concept for redesigned Events pages

    We’ve heard many complaints from our Residents about duplicated event listings and spam. To combat this problem, we’re introducing a nominal fee which will help discourage spamming and encourage higher-quality events from committed event hosts. Basic members will be charged L$50 to create an event listing while Premium members will pay L$10. On the heels of this change, we will introduce the ability for Premium members to schedule recurring events.  

    PREMIUM PLUS

    Changes are underway for Premium Membership. In 2020, you’ll see a new membership level, Premium Plus. This new option will join our classic Premium tier as an additional choice for Residents who want to get even more value from their Second Life.  We think that many Residents will appreciate the new benefits and features of Premium Plus.

    Speaking of Premium … some astute Residents have noticed a lot of Mole activity around the Belliseria continent.  Could something be afoot? Speculations abound! We are happy to confirm...

    NEW LINDEN HOMES 

    Yes, it’s true! A new Linden Homes theme is on the way. On the heels of our recent additions of new Traditional, Houseboat, and Camper themes, the final touches are being put on for the next theme.  You’ll be able to get an exclusive first peek at the newest Linden Home offerings at the SL Christmas Expo, held Dec. 5-25 in Second Life.

    MORE TO COME IN 2020

    We’ve got more in the works for 2020, too.  Don’t forget that you can contribute your own feature requests for our team to review in JIRA. Simply login to create a new JIRA and select “Feature Request.”  Did you know that most of the recent improvements to the Marketplace came from Feature Requests? 

    Thanks for your continuing dedication and creative contributions to the Second Life community.  We are so excited for everything that lies ahead!

  2. 49069882948_3243679941_o.png

    Today's Second Life pic of the day is "They said I could be anything so I became a ..." by Sei Piercer.

    To submit your image for Second Life Pic of the Day consideration, login to Second Life, snap some pics and add them to the Official Second Life Flickr Group.

    Be sure to check us out on social:
    Instagram
    Facebook
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    Pinterest
    Plurk

  3. UPDATE: Well, it looks like that may have been a quicker fix than we'd expected. Things should be back on track. Please let us know if you run into any issues using the submission form.

     

    Hello all!

    Our Destination Guide is a great source for exploring places in Second Life. In fact, you may have noticed we regularly feature some of these spots in our ongoing Destination Guide Video series

    We believe that the content created by our communities is some of the most compelling, creative, and interesting content under the sun (virtually and atomically!) That is why we are always looking for new places and events to add to the Destination Guide - or DG as we have come to call it here at the Lab.

    There are usually two ways to submit your spots for consideration - a web form and email. Unfortunately, it was recently discovered that the form is not working 100% of the time. We have identified the issue and put it on the radar for fixing - but our folks are working really hard on a few other priority things - things you all have been eagerly awaiting - and it may be a bit longer before that form gets fixed. Fear not though - we’ve got the editor@lindenlab.com email for this specific reason. In fact, we have been taking submissions via that address for many years, and glad to have it available for you to send us your cool Regions, spaces, spots, events, and experiences. 

    When emailing editor@lindenlab with your submission, please provide the same information that you would through the form:

    • Title
    • Description
    • Image (657 width by 394 height)

    More information about submission guideline specifics can be found in the Knowledge Base here. We will be sure to update once the form is back in full swing. Share what you’re creating with us!

  4. Linden Lab
    Latest Entry

    By Linden Lab,

    Here’s a shortlist of some of the features that the web team has been working on in the last month, we covered these in our web user group yesterday:

    • Profiles Feed for the Legacy Profiles Project Viewer (forthcoming)

    • Events cleanup to prepare the way for a much more extensive Events overhaul (stay tuned)

    • A number of Marketplace fixes and features:

      • Related items list shows old items again

      • Error fixing 

        • Page doesn’t exist when trying to open buy now in new tab

        • Store manager unable to load item listing folder

        • Store creation errors (various)

        • Localization

    • Product alert notifications inworld (opt-in)

    • Place your order button to the top of the checkout/continue page for 0L$ items (no need to scroll all the way to the bottom of the page for 0L$ items any longer)

    • Updates to lindenlab.com (facelift, check it out!)

    • We have disabled resident-to-resident auctions

      • We need to go back to the drawing board with these to make them more robust and truly usable for our community, stay tuned!

    • The Contact Info page on your accounts dashboard has been removed to add in more protection in the case that someone has their account maliciously taken over.

    • Viewer splash page updates

      • Localization

      • Current SLT on the front page

      • Second Life Blogger Network feed

    • Backend work to install more security software across our web properties to ensure everyone’s online health and safety. You’re welcome!

    Ongoing work on Events, Name Changes, and Premium Plus - stay tuned for more information on these big-ticket items as we have it!

  5.  

    Hello Residents of Second Life!  

    Over the last few days, Residents using certain email providers may have noticed that they are not receiving all email notifications for events such as Marketplace purchases and Offline Messages.  

    Email has come a long way since it was first introduced to the world in the 1960s. There are many factors that affect the deliver-ability of a message, and algorithms which affect it are constantly being updated.  Sometimes things go awry despite best intentions - such as certain phrases being flagged as indicative of spam, or the volume of messages sent in a certain time frame.

    Second Life is a complex beast and not all our email sending practices are as good as they could be. We are re-examining these practices and we’re going to do better to make sure our Residents are able to get the information they need.

    There are some things you, as the recipient, can also do to better ensure deliver-ability, such as having email filters, white-listing certain contacts, checking your spam folder and marking legitimate messages “Not Spam,” and even contacting your email providers about certain emails.

    If you are experiencing issues receiving emails from us, you may also want to consider updating your email temporarily to a different provider (for example if @yahoo emails are failing, try a @gmail account), verifying your email address with us (offline IMs, friendship offers, auctions, etc all require a verified address), and white-listing (add sender to contacts) Second Life messages to ensure you receive them in the future. It’s always best to use an email account that is only accessible by you.  

    We sincerely apologize for the inconvenience caused and will provide updates once available.

  6. Linden Lab
    Latest Entry

    By Linden Lab,

    Happy Friday!

    Our new auctions system has now been live for awhile and we wanted to give you an update on how it’s working. We’ve been very pleased with our Linden-run auctions and judging from your response, so have you. Our team of land experts will be continuing to offer those daily. 

    Our Resident to Resident auctions need a little more work. Effective the morning of October 14, creating new Resident to Resident auction listings will no longer be possible, while we take them back to the drawing board. All existing auction listings will be allowed to complete as originally scheduled.

    Any additional requests for abandoned Mainland can always be made via support ticket and we will continue to evaluate whether they are eligible for direct sale.

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