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  • Governance Linden

    Account Security Tips: Password Edition

    By Governance Linden

    Hey everyone,   It’s recently come to our attention that there has been an increase in the use of third party tools that gives account credentials and control over a Resident’s account to another Resident. This and similar products can change an account password and/or details, such as email address, which could prevent an owner from accessing an account, or even from being able to recover the account.   We want to remind everyone that giving another Resident access to your account or account information, by any means and for any reason, is both dangerous and not permitted by the Terms of Service. An account is intended to be used solely by its creator, and keeping your account details secret and secure helps you keep it that way.   We’d like to provide you with some quick tips on how to keep your account secure:   Choose a secure password with upper- and lowercase letters, numbers, spaces, and symbols, and avoid common dictionary words or phrases. For instance, “password” is not a good password, but “wh4tAr g@t4P55!” is much better (though you shouldn’t use that last one either, now that all of Second Life just read it, too).   Choose a secret security question answer. To keep your information extra secure, choose an answer that you will remember, but that no one else could possibly guess. For example, answering “What is your favorite vacation spot?” with “Potsdam, Pennsylvania” isn’t secure if you have that listed as an interest on your social media accounts. Answering “The Wide Wide World of Sports” might be much more secure!   Keep your password and the answer to your security question secret from everyone, regardless of their relationship to you. Only you should know this information; not your significant other, family member, casual acquaintance, person with an honest look in their eye, or anyone else.   Keep your password unique and special to Second Life. Reusing the same password across different platforms or websites makes your account vulnerable if one of those sites suffer a data breach.   No Linden will ever ask for your password. Likewise, there is never a reason for you to enter your password to unlock an item, receive a discount, or anything else.   Use only the official Second Life Viewer, or a Third Party Viewer from the Third Party Viewer Directory. If the viewer does not allow you to log directly into your account for any reason, the viewer is NOT secure.   You can read more about keeping your information secure on the wiki at Linden Lab Official: Password Protection   If you have any problems accessing your account—especially if you believe that your password or security information may be known to anyone other than you—please contact the support team by opening a support case.   Thanks for keeping your account secure! -Governance Linden
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    Have you ever wanted to know more about the “Lindens”? At the recent SL14B celebration, Prim Perfect owner and editor Saffia Widdershins hosted four community Q&A sessions featuring several employees from Linden Lab who work on Second Life. Each of these interviews reveals enlightening insights about the people behind Second Life, as well as their experiences and challenges running the Internet’s largest user-created virtual world. 
     
    Take a look at the videos below to learn more:
     
    Meet the Lindens: Engineering Director Oz Linden and Director of Product Grumpity Linden

    Meet the Lindens: Lead Community Manager Xiola Linden

    Meet the Lindens: VP of Operations and Platform Engineering Landon Linden

    Meet the Lindens: Senior Director of Product Operations Patch Linden and Land Operations Supervisor Dee Linden

    Subscribe to our YouTube Channel.

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    Second Life Pic of the day is "hungry", from Nana Negulesco.

    To submit your image for Second Life Pic of the Day consideration, add it to the Official Second Life Flickr Group.

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    Hey everyone,

     

    It’s recently come to our attention that there has been an increase in the use of third party tools that gives account credentials and control over a Resident’s account to another Resident. This and similar products can change an account password and/or details, such as email address, which could prevent an owner from accessing an account, or even from being able to recover the account.

     

    We want to remind everyone that giving another Resident access to your account or account information, by any means and for any reason, is both dangerous and not permitted by the Terms of Service. An account is intended to be used solely by its creator, and keeping your account details secret and secure helps you keep it that way.

     

    We’d like to provide you with some quick tips on how to keep your account secure:

     

    Choose a secure password with upper- and lowercase letters, numbers, spaces, and symbols, and avoid common dictionary words or phrases. For instance, “password” is not a good password, but “wh4tAr g@t4P55!” is much better (though you shouldn’t use that last one either, now that all of Second Life just read it, too).

     

    Choose a secret security question answer. To keep your information extra secure, choose an answer that you will remember, but that no one else could possibly guess. For example, answering “What is your favorite vacation spot?” with “Potsdam, Pennsylvania” isn’t secure if you have that listed as an interest on your social media accounts. Answering “The Wide Wide World of Sports” might be much more secure!

     

    Keep your password and the answer to your security question secret from everyone, regardless of their relationship to you. Only you should know this information; not your significant other, family member, casual acquaintance, person with an honest look in their eye, or anyone else.

     

    Keep your password unique and special to Second Life. Reusing the same password across different platforms or websites makes your account vulnerable if one of those sites suffer a data breach.

     

    No Linden will ever ask for your password. Likewise, there is never a reason for you to enter your password to unlock an item, receive a discount, or anything else.

     

    Use only the official Second Life Viewer, or a Third Party Viewer from the Third Party Viewer Directory. If the viewer does not allow you to log directly into your account for any reason, the viewer is NOT secure.

     

    You can read more about keeping your information secure on the wiki at Linden Lab Official: Password Protection

     

    If you have any problems accessing your account—especially if you believe that your password or security information may be known to anyone other than you—please contact the support team by opening a support case.

     

    Thanks for keeping your account secure!

    -Governance Linden

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    Calling all Landowners! This Project Viewer is definitely one that you’re going to want to try out.

    So, you know the story: You have a vampire-themed area in Second Life and each Resident who visits your space has to adjust their personal environment settings to get the full spooky nighttime effect. Or, you’ve invited a bunch of friends to a sunset beach party and some of them have their environment settings at midday--not exactly what you had in mind. You’ve long dreamed about the day when you can control the environment settings for all Residents visiting your space. We’re happy to say that your dream has now come true.

    The Environment Settings (Windlight Region Settings) Project Viewer, available today, gives you the opportunity to try the new region environmental controls that include sky, water, and day cycle settings. This feature gives landowners and region managers the ability to customize and define unique environmental region settings that are automatically shared by others in that region (unless those users have chosen personal overrides). Now, your vampire destination will always be dark and scary and everyone at your beach party can enjoy a perfect, beautiful sunset.

    One last thing before you get started. For now, everyone in your region must be using this Project Viewer to see the customized environment you’ve set.  Otherwise, the lighting will appear as it as it would normally. When we’ve completed this trial, and made any needed changes, we’ll roll this feature into the SL Viewer Beta and eventually, the main SL Viewer.

    So, give it a go and let us know what you think!

    Helpful Links:
        •    Download the Environment Settings (Windlight Region Settings) Project Viewer
             Windows | Macintosh | Linux
        •    Environment Settings (Windlight Region Settings) Project Viewer documentation on the SL Wiki
        •    File Bugs in the SL Viewer (VWR) section of JIRA and link to STORM-1126 issue
        •    Share Your Experiences on this thread in the Land Forum
        •    Follow us on Twitter @Secondlife and tweet using the hashtag #SLViewer
    

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    Heya! April Linden here.

    Yesterday afternoon (San Francisco time) all of the Place Pages got reset back to their default state. All customizations have been lost. We know this is really frustrating, and I want to explain what happened.

    A script that our developers use to reset their development databases back to a clean state was accidently run against the production database. It was completely human error. Worse, none of the backups we had of the database actually worked, leaving us unable to restore it. After a few frantic hours yesterday trying to figure out if we had any way to get the data back, we decided the best thing to do was just to leave it alone, but in a totally clean state.

    An unfortunate side effect of this accident is that all of the web addresses to existing Place Pages will change. There is a unique identifier in the address that points to the parcel that the Place Page is for, and without the database, we’re unable to link the address to the parcel. (A new one will automatically be generated the first time a Place Page is visited.) If you have bookmarks to any Place Pages in your browser, or on social media sites, they'll have to be updated.

    Because of this accident, we’re taking a look at the procedures we already have to make sure this sort of mistake doesn’t happen again. We’re also doing an audit of all of our database backups to make sure they’re working like we expect them to.

    I’d like to stress that we’re really sorry this accident occurred. I personally had a bunch of Place Pages I’d created, so I’m right in there with everyone else in being sad. (But I’m determined to rebuild them!)

    Since we’re on the topic of human error, I’d like to share with you a neat piece of the culture we have here at the Lab.

    We encourage people to take risks and push the limits of what we think is possible with technology and virtual worlds. It helps keep us flexible and innovative. However… sometimes things don’t work out the way they were planned, and things break. What we do for penance is what makes us unique.

    Around the offices (and inworld!) we have sets of overly sized green ears. If a Linden breaks the grid, they may optionally, if they choose to, wear the Shrek Ears as a way of owning their mistake.

    If we see a fellow Linden wearing the Shrek Ears, we all know they’ve fessed up, and they’re owning their mistake. Rather than tease them, we try to be supportive. They’re having a bad day as it is, and it’s a sign that someone could use a little bit of niceness in their life.

    At the end of the day, the Linden takes off the Shrek Ears, and we move on. It’s now in the past, and it’s time to learn from our mistakes and focus on the future.

    There are people wearing Shrek Ears around the office and inworld today. If you see a Linden wearing them, please know that’s their way of saying sorry, and they’re really having a bad day.

    april-baloo-bear.jpg

    Baloo Linden and April Linden, in the ops’ team inworld headquarters, the Port of Ops . 

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    On June 15 we became aware that some classified ads had gone missing.  Upon investigation, we discovered that all renewing classified ads had expired themselves.  We have identified the cause and are in the process of replacing all of them.  There are less than 100 that we believe have already been recreated inworld and we have a plan to address those.

    To compensate for this inconvenience, we will be waiving classified ad fees for up to two weeks, depending on when your ad was set to renew. After this period your ad will be billed as usual on its expected renewal date.

    We apologize for the brief disruption to classified ads, and will update this post when the ads have been restored.

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