cant change emailadress

[Subenya Jewell]

if i change the emailadress in the dashboard i get allways the message my password would be wrong but i use the same as to enter the dashboard. what is wrong here?

[Angel Harmison]

Hi Subenya,

Log into your  dashboard  then click account.. then click  contact information  and  change email addy  and use your account password and  save changes.

If this does not work  submit a  ticket.

 

Good Luck!!!  :smileyhappy:

[Peewee Musytari]

Hi Subenya,

Try using a different browser to see if that makes a difference.

[Subenya Jewell]

 

hi Peewee!

 

thank you for the answer! i tryed it with chrome and internet explorer, but it dont work ;-(

[Subenya Jewell]

hi Angel!

thank you for your answer! i did allready exactly what you describe but it dont work!

what does it mean "submit a ticket" ? i dont understand this!

[Peewee Musytari]

How strange, if you are premium I would have a word with LiveChat, otherwise submit a ticket. It is better to get it fixed now rather than have it cause a worse problem at an inconvenient time.

[Angel Harmison]

Here is a link for you to use to file it....
https://support.secondlife.com/create-case/

It may take just a bit .... Make sure you are very descriptive.. That is important
good luck
let me know if I can help you more and don't forget to click on the correct answers to your issue here  after you file your ticket..

[Subenya Jewell]

hello Angel!

thanks very much for your help!

i tryed your link but there one has to select the problem but there is no option for my problem. what shall i do?

greetings, subenya

[Angel Harmison]

I would use account issue or billing because it is an account issue and it can effect your billing if you are a premium member. If I can help more let me know ok

Best of Luck

Angel

[Peewee Musytari]

 

---

Subenya Jewell wrote:

i tryed your link but there one has to select the problem but there is no option for my problem. what shall i do?

greetings, subenya

---

There should be one there for "SL Web Login issues" I can`t recall the exact wording but it is something like that.

 

[Subenya Jewell]

i can use which i want, it apears a new window where i have again to select a problemdescription but none is suitable with my problem. i took now eny one and got a message, that i get an answer to my mailadress, but this adress is no more valid, because of this i wanted change it....

very confusing....

[Angel Harmison]

are you a premium member??

[Peewee Musytari]

---

Subenya Jewell wrote:

 

i can use which i want, it apears a new window where i have again to select a problemdescription but none is suitable with my problem. i took now eny one and got a message, that i get an answer to my mailadress, but this adress is no more valid, because of this i wanted change it....

very confusing....

---

Go to https://support.secondlife.com/create-case/

Choose the category "Second Life Web Login issues"

In the ticket explain that you are getting password errors when you try to change your email address & tell them both your old and your new email address.

After you have submitted the ticket, you will be able to see any replies to it on https://support.secondlife.com/history/ even if you don`t receive the emails, so just keep checking that page. But hopefully LL will send the info to your new address.

 

[Subenya Jewell]

no im no premium member. can it be a reason?

[Subenya Jewell]

thats a good idea i will try it! thanks very much!

[Peewee Musytari]

You`re very welcome, good luck

[Angel Harmison]

No i was goign to sugest caling htem but if youarenot you can not do that. So what you will have to so is watch the ticket submission area and they will post a reply there also and do what they say you should do.

[Subenya Jewell]

thnanks Angel for your help! i hope i get an answer there!

[Subenya Jewell]

i got this answer now:

it seems like your issue in this case is not one that is supported for Basic members you can upgrade your membership to Premium

;-(

[Subenya Jewell]

somebody told me now, i shall change the password first, then it would work to change the mail with the new password and it did :-)

so thanks again for your help!!!

[Subenya Jewell]

somebody told me now, i shall change the password first, then it would work to change the mail with the new password and it did :-)

so thanks again for your help!!!

[Angel Harmison]

great dont forget to mark it off for all correct answers ....

have a great day

 

[Peewee Musytari]

Its a good job that it worked that way because that has to be one of the most stupid replies I have seen from support...How can they tell someone with password issues that they have no support & to upgrade....The chances are that you would have had the same problem trying to upgrade your account...That is just ridiculous LOL

 

Anyhow I am glad you are fixed