Rountree Linden

"...unless you plan to have features on that page like the ability to request a sim restart, or to restore a lost password." Yes, our plan is to address many of these type of issues via our self-service tools. So for example, to answer one of your specific questions, we will show you how to restore a lost password automatically and get immediate resolution -- without the need to file a ticket. When completed, the overall self-service experience will iterate on the fast and easy themes we outlined in previous blogs.