Zal Liotta

4 weeks ago I sold Lindens and expected to see them in PayPal account within the usual 2 to 5 days. I have reported this to Lindens 1 week ago with no reply. The transaction is still listed as "in progress". I have not called their help line because of the hold times and I am not in a country that Lidnens support with free calls. I read in the Linden's explanation of the term that I can cancel an in progress transaction which, in the absence of a Lindens response, would seem to be the best option. Unfortunately I have not been able to find instructions on how to cancel the transaction. Can anybody advise on this one?