my avi and back round wont load everything is pink.

[TitaniaBrown]

ive tried the debug setting for the avi but it still didnt work, my hair is pink its not fully loaded and my outfit is pink as well. everywhere i go everything is pink and its hard for me to know where everything is because it all looks the same and everything is very laggy. PLZ HELP ME!

[Madelaine McMasters]

Hi Titania,

This is probably a graphics driver issue, as Rolig Loon discusses, here...

http://community.secondlife.com/t5/Technical/why-is-everything-pink/qaq-p/1814583

and most recently here...

http://community.secondlife.com/t5/Technical/Is-there-away-to-use-Second-Life-with-out-me-haveing-to-Undate/qaq-p/2410429

Good luck!

[KarenMichelle Lane]

Dear OP,

You need to upgrade your PC video driver STAT.

1) Identify the Video / Graphics system in your PC and get the Windows 8 drivers direct from the Video System manufacturer.

.... http://support.amd.com/us/gpudownload/Pages/index.aspx

.... http://www.nvidia.com/Download/index.aspx?lang=en-us

.... http://www.intel.com/p/en_US/support/detect/graphics

2) Please reinstall SL again using the official version from Linden Lab. [be sure to do a clean install

.... http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

Here is the Windows 8 Manual System File cleanup procedure since it's not in the procedure above.

Windows 8 and Windows 8.1

.... 1) Open C:\Users\(PC Login Name)\AppData\Local and delete the contents of the SecondLife folder.
.... 2) Open C:\Users\(PC Login Name)\AppData\Roaming and delete the contents of the SecondLife folder.
.... 3) Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
.... 4) Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

Note: (PC Login Name) is the Windows 8 User Account Login Name

If you can't see the files or folders described above:
.... 1) Using File Explorer navigate to -> Libraries / Computer / ( C: ) / Users /
.... 2) Press the Continue button to get permission to obtain permanent permission edit this directory.
.... 3) From the View drop-down menu option select Options & Change Folder & Search Options
.... 4) Select the View Tab
.... 5) Under the Hidden Files and Folders options click on the - O Show hidden files, folders & Drives radio button
.... 6) Push the Apply Button then the OK button.

You should be up and runningand no longer in the Pink in no time.