load up errors on my viewers

[buckbh Jewell]

when i load up the viewers, which i have tried regular SL viewer, and pheonix viewer, i get the load up screen, but its black and grey, and when i move my mouse around, it shows in a few spots where i can type, but i can't see anything, nothing i type, no images, just black and grey.

 

i just got this laptop, and when it had vista on here, SLV and PV worked, and i had no problems, but since i installed windows 7 on here, it keeps doing the exact same thing. not sure what to do. i have run CCleaner and tried a few times to re-install the viewers but it keeps doing the same thing. any ideas?

 

 

this is what it looks like

[Ansariel Hiller]

Check if the latest graphic card drivers are installed, preferable (if it's possible) use the generic driver from the GPU vendor (ATI/AMD, nvidia or Intel). This question has been asked a thousend times. You should also check the other answers on this topic.

[Irene Muni]

The thread continues here: http://community.secondlife.com/t5/Technical/Still-cant-get-SL-to-work/qaq-p/1519167