When I load my viwer up I can see the title bar and the desktop. It's invisible. SL/FS or any other.

[Eloura Kohnke]

I've tried to open th SL viewer but it doesnt correctly load. I can see the titlw bar but nothing else. It's like its invisible. I have tries uninstalling and reloading. Does the same thing with all viewers, firestorm SL viewer  etc. Any ideas? A cached problem perhaps?

[KarenMichelle Lane]

Since you are seeing this on 2 unrelated SL Viewers, is this also happening with other software on your PC? Like Microsoft Word or Adobe Reader? If yes you have major trojan horse or virus issues....

 

Have you done a Clean Install of both Viewers.......

Please follow the support folder delete instructions to the letter...

OK, your local SL Viewer cache and XML data configuration files are borked. Not to worry, nothing you create is ever stored on your PC. Only a cached copy of the textures and your account Inventory pointers are kept there.

The Clean Install Method eliminates the otherwise untouchable XML Configuration Files and the Group/Local Cache dbs as well. This forces your next new session to rebuild from scratch the local copies of your, XML configuration data, Inventory Pointers & indices's.

OK Do the following:

1) Reinstall SL again using the official version from Linden Lab. [Be sure to do a clean install - Instructions are at the link below]

.... http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

Here is the Windows 8 Manual System File cleanup procedure since it's not in the procedure above.

Windows 8 and Windows 8.1

.... 1) Open C:\Users\(PC Login Name)\AppData\Local and delete the contents of the SecondLife folder.
.... 2) Open C:\Users\(PC Login Name)\AppData\Roaming and delete the contents of the SecondLife folder.
.... 3) Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
.... 4) Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

Note: (PC Login Name) is the Windows 8 User Account Login Name

If you can't see the files or folders described above:
.... 1) Using File Explorer navigate to -> Libraries / Computer / ( C: ) / Users /
.... 2) Press the Continue button to get permission to obtain permanent permission edit this directory.
.... 3) From the View drop-down menu option select Options & Change Folder & Search Options
.... 4) Select the View Tab
.... 5) Under the Hidden Files and Folders options click on the - O Show hidden files, folders & Drives radio button
.... 6) Push the Apply Button then the OK button.

2) Login somewhere quiet and wait for a complete Login, XML Configuration Files & Inventory rebuild.

3) Afterwards, you may use any viewer you prefer but I recommend a clean install of that viewer as well following their instructions.

Macro 2014-03-06 Rev