I can't log in to sl on my MacBook. I've uninstalled and even tried new account and still says same

[quantummystic]

It says, "second life cannot be accessed from this computer"

 

Please help

 

 

[Madelaine McMasters]

Hi Quantum,

How far do you get in the log-on process? Do you get an error message? Come back to your question and edit it (via "Options" over there on the right) to include this additional information.

[Lindal Kidd]

That error message generally means that your computer has been permanently banned from Second Life by Linden Lab.  This is done in the case of really serious Terms of Service violations.  These violations may have been committed by you, by someone else using your computer for SL, or even by a previous owner of the computer, if you bought the machine used.

Once in a great while, it's a mistake.  Someone else has been banned from SL, and your computer got caught in the overkill.

If you feel that the ban is in error, you can appeal it.  Open a support ticket, and use Account Issue as your issue type.  Explain the error message you are getting, and give LL any other pertinent information you can.  However, don't be surprised if your appeal does not succeed.  LL does not overturn hashtag bans very often.

[Madelaine McMasters]

Lindal's right, this sounds like a ban issue. Those come in two flavors...

An IP ban blocks any computer using a particular IP address. This is a rather blunt tool, as multiple people may use the same IP address, and many ISPs re-assign IP addresses on a regular basis. So it's not unheard of for innocent people to find themselves banned from SL because of an IP address reassignment. If moving your MacBook to another network allows you to log-in, your home IP address has probably been banned.

The second type of ban is a MAC address ban. This ban applies to the hardware network address of your particular computer. If moving your computer to a different network results in the same error message from the viewer, then your computer was used for SL activity that resulted in a permanent ban, and LL blocked it. Your only recourse will be to have the ban lifted by LL (Lindal explained that) or to get a new computer.