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Major glitch on screen


AnnariaB
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I use firestorm and I have the latest version updated and I already tried deleting my cache. I have no idea whats going on but each time I log in its a different stuff covering my screen like this and it doesnt go away. HELP!

 

glitching.jpgglitch2.jpg

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It looks like your graphics card is crapping out, I have had a problem similar to yours before. A driver update fixed it for me, have you tried that?

Do not let it auto search for a new driver, most of the time it won't find the newest one, but go to the graphic card manufecturers site and check manually on it for a drivers update.

What may also help is going back to a more stable previous driver release.

 

Somehow, somewhere the newest FS version and your graphics card have started to go at it thunderdome style.

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I made a bad move of uninstalling Firestorm to try and reinstall it but now I get this message everytime I try to reinstall... I don't know what the problem is. Error Message.jpg

Then the "log file" lists all this:

[2A3C:2A40][2014-04-12T12:27:02]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.exe, cmdline: '/modify'
[2A3C:2A40][2014-04-12T12:27:02]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Firestorm\'
[2A3C:2A40][2014-04-12T12:27:02]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702.log'
[2A3C:2A40][2014-04-12T12:27:02]i052: Condition 'VersionNT >= v6.0' evaluates to true.
[2A3C:2A40][2014-04-12T12:27:02]w055: Could not load or read state file: C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\state.rsm, error: 0x80070002.
[2A3C:2A40][2014-04-12T12:27:02]i000: Setting string variable 'WixBundleName' to value 'Firestorm x64'
[2A3C:2A40][2014-04-12T12:27:02]i100: Detect begin, 3 packages
[2A3C:2A40][2014-04-12T12:27:02]i101: Detected package: vcredist_x86, state: Absent, cached: Complete
[2A3C:2A40][2014-04-12T12:27:02]i101: Detected package: vcredist_x64, state: Absent, cached: Complete
[2A3C:2A40][2014-04-12T12:27:02]i101: Detected package: Setup, state: Present, cached: Complete
[2A3C:2A40][2014-04-12T12:27:02]i199: Detect complete, result: 0x0
[2A3C:2A40][2014-04-12T12:27:03]i200: Plan begin, 3 packages, action: Repair
[2A3C:2A40][2014-04-12T12:27:03]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86
[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleLog_vcredist_x86' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_0_vcredist_x86.log'
[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleRollbackLog_vcredist_x86' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_0_vcredist_x86_rollback.log'
[2A3C:2A40][2014-04-12T12:27:03]w321: Skipping dependency registration on package with no dependency providers: vcredist_x64
[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleLog_vcredist_x64' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_1_vcredist_x64.log'
[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleRollbackLog_vcredist_x64' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_1_vcredist_x64_rollback.log'
[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleLog_Setup' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_2_Setup.log'
[2A3C:2A40][2014-04-12T12:27:03]i201: Planned package: vcredist_x86, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
[2A3C:2A40][2014-04-12T12:27:03]i201: Planned package: vcredist_x64, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
[2A3C:2A40][2014-04-12T12:27:03]i201: Planned package: Setup, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
[2A3C:2A40][2014-04-12T12:27:03]i299: Plan complete, result: 0x0
[2A3C:2A40][2014-04-12T12:27:03]i300: Apply begin
[2BC0:2BC4][2014-04-12T12:27:07]i360: Creating a system restore point.
[2BC0:2BC4][2014-04-12T12:27:07]i361: Created a system restore point.
[2BC0:2BEC][2014-04-12T12:27:08]i304: Verified existing payload: vcredist_x86 at path: C:\ProgramData\Package Cache\372D9C1670343D3FB252209BA210D4DC4D67D358\vcredist_x86.exe.
[2BC0:2BEC][2014-04-12T12:27:09]i304: Verified existing payload: vcredist_x64 at path: C:\ProgramData\Package Cache\B330B760A8F16D5A31C2DC815627F5EB40861008\vcredist_x64.exe.
[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x800b0101: Failed authenticode verification of payload: C:\ProgramData\Package Cache\{AE95756B-F1AE-444E-9714-35E851340FDA}v4.6.40478\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.msi
[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x800b0101: Failed to verify signature of payload: Setup
[2BC0:2BEC][2014-04-12T12:27:10]e310: Failed to verify payload: Setup at path: C:\ProgramData\Package Cache\{AE95756B-F1AE-444E-9714-35E851340FDA}v4.6.40478\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.msi, error: 0x800b0101. Deleting file.
[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x80070002: Failed to find payload: Setup in working path: C:\Users\Rachel\AppData\Local\Temp\{9cbe51c5-a36b-4708-96a0-a57005458010}\Setup and unverified path: C:\ProgramData\Package Cache\.unverified\Setup
[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x80070002: Failed to cache payload: Setup
[2A3C:06B4][2014-04-12T12:27:10]e314: Failed to cache payload: Setup from working path: C:\Users\Rachel\AppData\Local\Temp\{9cbe51c5-a36b-4708-96a0-a57005458010}\Setup, error: 0x80070002.
[2A3C:06B4][2014-04-12T12:27:10]e349: Application requested retry of payload: Setup, encountered error: 0x80070002. Retrying...
[2A3C:06B4][2014-04-12T12:27:10]i336: Acquiring container: WixAttachedContainer, copy from: C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.exe
[2A3C:06B4][2014-04-12T12:27:10]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\'
[2A3C:238C][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to extract all files from container.
[2A3C:06B4][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to wait for operation complete.
[2A3C:06B4][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to open container.
[2A3C:06B4][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to open container: WixAttachedContainer.
[2A3C:06B4][2014-04-12T12:27:10]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\Rachel\AppData\Local\Temp\{9cbe51c5-a36b-4708-96a0-a57005458010}\308A2935D2AD1158B90CBB29E288EA43DEB17E09, error: 0x80004005.
[2BC0:2BEC][2014-04-12T12:27:10]i351: Removing cached package: vcredist_x64, from path: C:\ProgramData\Package Cache\B330B760A8F16D5A31C2DC815627F5EB40861008\
[2BC0:2BEC][2014-04-12T12:27:10]i351: Removing cached package: vcredist_x86, from path: C:\ProgramData\Package Cache\372D9C1670343D3FB252209BA210D4DC4D67D358\
[2A3C:2A40][2014-04-12T12:27:10]e000: Error 0x80004005: Failed while caching, aborting execution.
[2A3C:2A40][2014-04-12T12:27:10]i399: Apply complete, result: 0x80004005, restart: None, ba requested restart: No

 

 

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AnnariaB wrote:

I made a bad move of uninstalling Firestorm to try and reinstall it but now I get this message everytime I try to reinstall... I don't know what the problem is. 
Error Message.jpg

Then the "log file" lists all this:

[2A3C:2A40][2014-04-12T12:27:02]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.exe, cmdline: '/modify'

[2A3C:2A40][2014-04-12T12:27:02]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Firestorm\'

[2A3C:2A40][2014-04-12T12:27:02]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702.log'

[2A3C:2A40][2014-04-12T12:27:02]i052: Condition 'VersionNT >= v6.0' evaluates to true.

[2A3C:2A40][2014-04-12T12:27:02]w055: Could not load or read state file: C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\state.rsm, error: 0x80070002.

[2A3C:2A40][2014-04-12T12:27:02]i000: Setting string variable 'WixBundleName' to value 'Firestorm x64'

[2A3C:2A40][2014-04-12T12:27:02]i100: Detect begin, 3 packages

[2A3C:2A40][2014-04-12T12:27:02]i101: Detected package: vcredist_x86, state: Absent, cached: Complete

[2A3C:2A40][2014-04-12T12:27:02]i101: Detected package: vcredist_x64, state: Absent, cached: Complete

[2A3C:2A40][2014-04-12T12:27:02]i101: Detected package: Setup, state: Present, cached: Complete

[2A3C:2A40][2014-04-12T12:27:02]i199: Detect complete, result: 0x0

[2A3C:2A40][2014-04-12T12:27:03]i200: Plan begin, 3 packages, action: Repair

[2A3C:2A40][2014-04-12T12:27:03]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86

[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleLog_vcredist_x86' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_0_vcredist_x86.log'

[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleRollbackLog_vcredist_x86' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_0_vcredist_x86_rollback.log'

[2A3C:2A40][2014-04-12T12:27:03]w321: Skipping dependency registration on package with no dependency providers: vcredist_x64

[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleLog_vcredist_x64' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_1_vcredist_x64.log'

[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleRollbackLog_vcredist_x64' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_1_vcredist_x64_rollback.log'

[2A3C:2A40][2014-04-12T12:27:03]i000: Setting string variable 'WixBundleLog_Setup' to value 'C:\Users\Rachel\AppData\Local\Temp\Firestorm_x64_20140412122702_2_Setup.log'

[2A3C:2A40][2014-04-12T12:27:03]i201: Planned package: vcredist_x86, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None

[2A3C:2A40][2014-04-12T12:27:03]i201: Planned package: vcredist_x64, state: Absent, default requested: Repair, ba requested: Repair, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None

[2A3C:2A40][2014-04-12T12:27:03]i201: Planned package: Setup, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register

[2A3C:2A40][2014-04-12T12:27:03]i299: Plan complete, result: 0x0

[2A3C:2A40][2014-04-12T12:27:03]i300: Apply begin

[2BC0:2BC4][2014-04-12T12:27:07]i360: Creating a system restore point.

[2BC0:2BC4][2014-04-12T12:27:07]i361: Created a system restore point.

[2BC0:2BEC][2014-04-12T12:27:08]i304: Verified existing payload: vcredist_x86 at path: C:\ProgramData\Package Cache\372D9C1670343D3FB252209BA210D4DC4D67D358\vcredist_x86.exe.

[2BC0:2BEC][2014-04-12T12:27:09]i304: Verified existing payload: vcredist_x64 at path: C:\ProgramData\Package Cache\B330B760A8F16D5A31C2DC815627F5EB40861008\vcredist_x64.exe.

[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x800b0101: Failed authenticode verification of payload: C:\ProgramData\Package Cache\{AE95756B-F1AE-444E-9714-35E851340FDA}v4.6.40478\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.msi

[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x800b0101: Failed to verify signature of payload: Setup

[2BC0:2BEC][2014-04-12T12:27:10]e310: Failed to verify payload: Setup at path: C:\ProgramData\Package Cache\{AE95756B-F1AE-444E-9714-35E851340FDA}v4.6.40478\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.msi, error: 0x800b0101. Deleting file.

[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x80070002: Failed to find payload: Setup in working path: C:\Users\Rachel\AppData\Local\Temp\{9cbe51c5-a36b-4708-96a0-a57005458010}\Setup and unverified path: C:\ProgramData\Package Cache\.unverified\Setup

[2BC0:2BEC][2014-04-12T12:27:10]e000: Error 0x80070002: Failed to cache payload: Setup

[2A3C:06B4][2014-04-12T12:27:10]e314: Failed to cache payload: Setup from working path: C:\Users\Rachel\AppData\Local\Temp\{9cbe51c5-a36b-4708-96a0-a57005458010}\Setup, error: 0x80070002.

[2A3C:06B4][2014-04-12T12:27:10]e349: Application requested retry of payload: Setup, encountered error: 0x80070002. Retrying...

[2A3C:06B4][2014-04-12T12:27:10]i336: Acquiring container: WixAttachedContainer, copy from: C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\Phoenix-FirestormOS-Releasex64-4-6-1-40478_Setup.exe

[2A3C:06B4][2014-04-12T12:27:10]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\ProgramData\Package Cache\{9cbe51c5-a36b-4708-96a0-a57005458010}\'

[2A3C:238C][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to extract all files from container.

[2A3C:06B4][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to wait for operation complete.

[2A3C:06B4][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to open container.

[2A3C:06B4][2014-04-12T12:27:10]e000: Error 0x80004005: Failed to open container: WixAttachedContainer.

[2A3C:06B4][2014-04-12T12:27:10]e312: Failed to extract payloads from container: WixAttachedContainer to working path: C:\Users\Rachel\AppData\Local\Temp\{9cbe51c5-a36b-4708-96a0-a57005458010}\308A2935D2AD1158B90CBB29E288EA43DEB17E09, error: 0x80004005.

[2BC0:2BEC][2014-04-12T12:27:10]i351: Removing cached package: vcredist_x64, from path: C:\ProgramData\Package Cache\B330B760A8F16D5A31C2DC815627F5EB40861008\

[2BC0:2BEC][2014-04-12T12:27:10]i351: Removing cached package: vcredist_x86, from path: C:\ProgramData\Package Cache\372D9C1670343D3FB252209BA210D4DC4D67D358\

[2A3C:2A40][2014-04-12T12:27:10]e000: Error 0x80004005: Failed while caching, aborting execution.

[2A3C:2A40][2014-04-12T12:27:10]i399: Apply complete, result: 0x80004005, restart: None, ba requested restart: No

 

 

This is going to get confusing running two threads.

http://community.secondlife.com/t5/Second-Life-Viewer/Firestorm-Install-Issue/m-p/2631116#U2631116

 

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When you ask a tech question like this post your machine specs. use the viewer's Help->About and copy paste that into your post. In the upper right of a post is an option drop down with an EDIT choice.

-----------

I am guessing you have an ATI video card. This is a common problem with their drivers. Get your model number of the HELP->About and search this forum and SLUniverse for that model number. See which driver is recommended. The newest is not always the best.

If you are using NVIDIA, get the latest driver. They had this problem long ago.

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Please take a moment to consider if this thread is worth bumping.

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