Inventory Problem: Approximately 20 Friendsfolder

[Miiyu Xue]

Dear SL Community,

 

I deactivated my account a few years ago and have it reactivated since a few days.

 

Ever since i have it reactivated, i have approximately 20 "Friends"-folder within the

"Calling Card" Section of my inventory. Those are officially from second life and

therefore i can't delete them myself.

 

Does any of you know that issue? Is there maybe a solution to solve my problem?

 

For the record: I already tried to open a support case. But since this is just a basic-account,

they were sorry to inform me, that they can't help me with that.

 

I look forward to hear from you all!

 

Miiyu

[Alwin Alcott]

send in a ticket .... they can run a script so your inventory gets repaired.

It can take a while before you see the result, i had about the same issue and they repaired it , but it was visible only after a few days after they had maintanance at the servers.

[Miiyu Xue]

Dear Alwin,

 

thank you for your quick answer.

 

Is a ticket the same like "submitting a support case form"?

Cause I've already done that and the nice lady said, my case

exceeds the support i get for a basic account.

 

But maybe i just got the wrong person on the line

and might try it again sometime.

 

Miiyu

[Ohjiro Watanabe]

Did you try clearing your cache? I don't know that it is the problem that you are having but the inventory cache gets corrupted from time to time. Usually the result is that it doesn't load some items but maybe other things can happen. It won't do you any harm to try it anyway.

[Perrie Juran]

I'm wondering how long ago you had deactivated the account.  (You don't need to answer)

There was a bug several years  that caused this and was fixed.  But affected accounts had to be fixed individually if I recall. 

https://jira.secondlife.com/browse/MISC-567

So I'm wondering if all those folders weren't there when you put your account in 'hibernation.'

It's possible support doesn't even remember/know about this.

I'm skeptical that clearing cache would fix this.  If not, open a JIRA with screenshots of the problem.  To open a JIRA use "create issue" at the top of any page in the JIRA.

 

 

[Miiyu Xue]

Thank you for all your kind and helpful answers,

 

I already cleared my cache. It was also an advice from the support of linden lab.

Sadly it did not help.

 

I clicked the link for the JIRA-advice. It seems only to be possible for premium members.

I only have a basic account. So i guess I can't do that. But indeed - my problem seems to

be very similar.

 

This account is like 6 years old. And it has been deactivated...since...maybe 4 years. So it might be that problem.

 

Your responses are very much appreciated though and already have helped me a lot in getting some clearity.

 

Maybe I will just continue to go on Linden Labs nerves and file another ticket.

Miiyu

; )

[Perrie Juran]

When you file a new ticket make sure you tell them that JIRA (give them the link) and that it says in it that only a Linden can fix the problem. 

 

[Miiyu Xue]

Hello everyone,

 

In case someone has the same issue I have in the future, I just wanted to put down the link to my JIRA-case:

https://jira.secondlife.com/browse/BUG-7499

 

I phoned with the Linden Lab support. And he said, he would talk with the technicians about my case.

Maybe I am more lucky this time!