I need help with viewers.......

[Minnie1999]

Hello!

I have some problems with viewers when I'm trying to log on do not see anything nor my avatar, I'm angry, because I need to get in I'm angry, because I need to get in, For weeks I can not see anything now I'm trying to get but nothing

 http://gyazo.com/e3848c494f2c06cf020bfa254d7cba21

Stays in "loading world" and does not enter, please I need help asap, thanks in advance.

[Orca Flotta]

Hi Minnie,

please copypaste your computer specs, so the clever ppl here in forum can maybe help you.

Open your viewer but don't log in. From the log-in screen click Help --> About [your viewer]

You should get a window like this:

 

Singularity Viewer (64 bit) 1.8.5 (5617) Jan 28 2014 23:30:38 (Singularity)
Release Notes

Grid: Second Life

Built with GCC version 40405

CPU: Intel® Core i5 CPU         650  @ 3.20GHz (1197 MHz)
Memory: 7980 MB
OS Version: Linux 3.14.17-1-MANJARO #1 SMP PREEMPT Thu Aug 14 09:39:24 UTC 2014 x86_64
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 260/PCIe/SSE2
OpenGL Version: 3.3.0 NVIDIA 304.123

Viewer SSE Version: SSE2
libcurl Version: libcurl/7.24.0 OpenSSL/1.0.0g zlib/1.2.6 c-ares/1.7.5 libidn/1.29
J2C Decoder Version: OpenJPEG: 1.5.2
Audio Driver Version: (none)
Qt Webkit Version: 4.7.1 (version number hard-coded)

Just post that here to this thread. Furthermore conduct a speed test with speedtest.net. Also please tell us about your connection, is it wifi or plugged in.

With these infos we can come to some kinda conclusion about the state of things on your side.

 

[SaraCarena]

You could try logging in at a different region, Try typing heckendorf in the box marked "start at" it`s at the bottom of your viewer. Heckendorf is just an empty sim under the sea so nothing much there to load.

[Minnie1999]

Okay, here's my pc specs :

Second Life 3.7.13 (292225) Jul 22 2014 00:31:11 (Second Life Release)
Notas de la versión

CPU: AMD A4-4300M APU with Radeon HD Graphics    (2495.3 MHz)
Memory: 5603 MB
OS Version: Microsoft Windows 8.1 64-bit  (Build 9600)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon HD 7420G

Windows Graphics Driver Version: 8.17.0010.1280
OpenGL Version: 4.2.12874 Compatibility Profile Context 14.100.0.0

libcurl Version: libcurl/7.24.0 OpenSSL/0.9.8q zlib/1.2.5
J2C Decoder Version: KDU v7.0
Audio Driver Version: FMOD Ex 4.44.31
Qt Webkit Version: 4.7.1 (version number hard-coded)
Voice Server Version: Not Connected
Built with MSVC version 1600

And my connection :
Ping : 15 ms

Download speed : 0.87Mbps

Upload speed : 0.93 Mbps

 

P.D:  Thank you for taking your time to read me and give me help them to find the solution.

[Minnie1999]

I tried and I waited 19 minutes, stays in "loading world"

[SaraCarena]

Check this link out

http://community.secondlife.com/t5/Technical/Im-stuck-at-Loading-world/qaq-p/2331955

Hope it helps, good luck and let us know :smileyhappy:

[Nalates Urriah]

You need to check out your overall connection to SL, which may not be as good as your Internet connection.

See: http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

Also, confirm that your filewall is not getting in the way. 

Firewall Information

[Ohjiro Watanabe]

Hmmm, a connection speed of 0.87 MBPS. What does your broadband supplier say that your maximum connection speed should be because that speed is like a piece of string attached to a tin can.

[Orca Flotta]

---

Minnie1999 wrote:

Ping : 15 ms

Download speed : 0.87Mbps

Upload speed : 0.93 Mbps

 

---

Ping looks good, was obviously a local test to your closest DSLam. Download is abyssmal and reminds me on the early days of dial-up speeds. Upload faster than download??? Heck, I wish I had 0.93 MB upload speed. There is definately something very wrong with your connection. Call your ISP and complain. Tell them they must reset your port, redesign your port, check your wires or whatever. But they MUST do something ... else you go with another ISP. Because with connection like this you can't play SL. 0.87 would be bad even if LL had a server farm in your basement but you still must ping the USA which will cut your "speed" in half.