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Honored Resident
Sylvio Runo
Posts: 55

Help to Fix : Adobe Flash Player Plugin for Mac

Hello people,

The last plugin released by Adobe (11.8) is not working for the SecondLife viewer and Third Party viewers (only for Mac).

You must to rollback the plugin for the prior version if you wish to watch flash content.

Check the report here: http://jira.phoenixviewer.com/browse/FIRE-11057

I am requesting for all Mac users to vote in this bug to fix the adobe flash player plugin for Mac users.

Vote on this bug here: https://bugbase.adobe.com/index.cfm?event=bug&id=3597462

This is the answer from Adobe:

"Hi,
Thanks for reporting this bug to adobe.
However I don't think SecondLife is official configure that Flash Runtime officially supported.

You can check the system requirement http://www.adobe.com/products/flashplayer/tech-specs.html

For anyone who are impacted by this issue, i recommend you to vote the bug by adding comments describing how the issue impact your business, then we will consider to escalate this bug to management team. Thanks!"

Thank you

You can copy my body but never my mind
Resident
Thynka Little
Posts: 4

Re: Help to Fix : Adobe Flash Player Plugin for Mac

Reply to Sylvio Runo - view message

Sylvio, Has this been reported to Linden Lab? Much of our educational content in SL is affected by this problem, and it is not practical to give visitors instructions to roll back their flash version. Gosh, it is hard enough to overcome the existing barriers to new user success withoug adding something like this!

I will post about it on the SLED list and see if any other educators have noticed the problem. 

 

Best

Thynka

Pussycat Catnap
Posts: 5,153
Topics: 68
Registered: ‎09-16-2009

Re: Help to Fix : Adobe Flash Player Plugin for Mac

Reply to Sylvio Runo - view message

!!!

I just finished wiping out ALL my copies of SL, all config files, and everything else I could find... everything EXCEPT trying to downgrade my Flash... :smileyhappy:

 

Thank you for pointing this out... and thankfully bing, after 100 searches on various different terms, led me to this thread, or I'd have no idea what was going on...

Works now...

 

Put your bombs away, have a little more faith, know what your heart is for - Boy George.
The gift of Jah is eternal life. - Romans 6:23
Equal Rights and Justice, these are not just words but great and noble conceptions. No prejudice, no discrimination.
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Recognized Resident
Jean Swashbuckler
Posts: 9

Re: Help to Fix : Adobe Flash Player Plugin for Mac

Reply to Pussycat Catnap - view message

Sylvio,

It does not look like there has been any change on this issue. Is this correct?

Neither LL or Adobe have addressed this issue it appears.

Resident
FitzRaymond
Posts: 1

Re: Help to Fix : Adobe Flash Player Plugin for Mac

Reply to Jean Swashbuckler - view message

I upgraded to the new Firestorm Beta thinking they may have taken care of this problem but no they have not. I still cannot view Adobe Flash videos.

Honored Resident
kuro Robbiani
Posts: 6

Re: Help to Fix : Adobe Flash Player Plugin for Mac

Reply to Sylvio Runo - view message

A version down is carried out "Flash player 11.7"

Resident
Zarek Adder
Posts: 1

Re: Help to Fix : Adobe Flash Player Plugin for Mac

[ Edited ]

Reply to Sylvio Runo - view message

So what's the deal with this?  I rolled back to 11.7 but TONS of updates have been rolled out by Adobe for Flash due to security reasons.  I'm not willing to expose my computer to issues just to watch media in SL.  

 

Has this been fixed/addressed or no?

Honored Resident
Raven Luna
Posts: 18

Re: Help to Fix : Adobe Flash Player Plugin for Mac

Reply to Sylvio Runo - view message

Now that we're on version 12.0 of the plug-in, I thought that maybe this was fixed. As it is, I can see static .flv videos just fine, but run into the same problems (can HEAR, but screen is black) as before when when attempting to view .swf streams.

This means that Metaverse TV is off the air in my inworld house - and it's just not the same to have to launch Firefox to watch it.  Just sayin'.  ;-)

I submitted a customer service report to LL this morning and will see what they say before submitting a bug report. I truly think this is a bug though and would love to see this addressed.

 

Honored Resident
Raven Luna
Posts: 18

Re: Help to Fix : Adobe Flash Player Plugin for Mac

[ Edited ]

Reply to Raven Luna - view message

An update for you guys...


I submitted a customer service report because I like to have a paper trail before submitting a JIRA. Elijah Linden was really nice (and helpful) and asked if I could submit a bug report - since it IS a bug with the SL and compatible viewers and must be addressed by Linden Lab, not Adobe.

So I filed a bug report here: https://jira.secondlife.com/browse/BUG-5368

It was quickly closed and marked as a duplicate of BUG-3694, which is not viewable by the public. We can't comment on it or add to it. So LL knows about the bug - they are just not providing any feedback as to the status of it getting fixed. And judging by the Agile board, it looks like they are running a little over a year with backlog, so I have no idea when this will get fixed.  :catsad:


So I tried... Short of submitting an identical bug report every month and possibly getting banned by the JIRA, I'm not sure what to do. I would love to stream the VWBPE keynotes inworld (and I'm in education... All of my users/students are on a Mac), but this bug is making it a bit tough to "be impressive" in SL. 

*Sigh*

 

EDIT: And now BUG-3694 is public.  Thank you!! :catvery-happy:  https://jira.secondlife.com/browse/BUG-3694

Resident
SappadilliDallagio
Posts: 1

Re: Help to Fix : Adobe Flash Player Plugin for Mac

Reply to Raven Luna - view message

Yes, I also have the dark screen with audio playback issue on my Mavericks machine. Flash was updated to 12.0 yesterday and there was no fix, but then again the fix is not in the Flash player. The fix needs to be found in the viewer code.

The JIRA entry you referenced is indeed public now, but I could not add any comments to it. The best I could do was add myself to the "Watched" count.