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Honored Resident
Miyani Ichtama
Posts: 5

Can't install the latest release

So, yesterday, my voice decided to vanish. After an annoying few hours trying everything I could think of, I decided to do a clean install.

 

What a mistake.

 

I uninstalled the viewer, and downloaded the latest .exe from the Second Life website. I opened it, and hit Install. I waited. When the install was almost done, I started getting these:

ARGH.png

For some reason, I cannot install the latest viewer at all. And there are many files that are broken like this, including (shock and surprise) the vox files that I need for VOICE, the thing that was broken in the first place.

Can anyone offer insight into what the... ahem. Into what's going on? I'm getting terribly frustrated.

Thanks, all.

Elite Runner
Posts: 126
Topics: 25
Blog Posts: 0
Registered: ‎04-15-2009

Re: Can't install the latest release

Reply to Miyani Ichtama - view message

Hmmmm...... Try clicking Ignore and see what happens...

Honored Resident
Miyani Ichtama
Posts: 5

Re: Can't install the latest release

Reply to Elite Runner - view message

I do, and there are six or so other files that give me the same message, including the files needed to voice. 

Linda Brynner
Posts: 1,007
Registered: ‎02-25-2009

Re: Can't install the latest release

[ Edited ]

Reply to Miyani Ichtama - view message

When you uninstall SL make sure that all remaining SL files (!) are deleted. Remaining uninstalled files may cause those errors.

Perhaps SL's uninstall may not have cleaned SL totally from your computer.

Make sure that the Second Life program folder in C:/Programs folder is deleted.

And do make sure that the SL user folders on your computer in the C:/ Users/Yourname/Roaming/ and C:/Users/Yourname/Local/ are deleted too.

Then restart your computer and install SL again.

Let's hope that was the problem.

SL Shop • Quality Designs • Fashion Plaza • http://slurl.com/secondlife/Rundlelawn/14/66/30
Posts: 3,163
Registered: ‎03-26-2009

Re: Can't install the latest release

[ Edited ]

Reply to Miyani Ichtama - view message

The image is so small the text has degraded to the point it is unreadable. Add the text to you post. To do that use OPTIONS -> EDIT in the upper right.

You may be having a problem with your anti-virus. Some AV's complain about some of the SL programs, VOX and SLPlugin are common problems. Try disabling your AV and reinstall.

At this point a clean install may be a good idea. See: Second Life Clean Install. This is written for people using more than one brand of viewer. So, there is more info there than you need. But, if you ever decide to run more than one viewer type, you'll be prepared.

Also, you want to try turning off or circumventing UAC (User Access Control). If you are not installing as an Admin this could be the problem. To circumvent the problem right click the SL EXE install file and select Run as Admin.

To turn off UAC type msconfig into the Start Search and when the program is found, run it. When the System Configuration tool opens select the TOOLS tab. Click the column name 'Tool Name' once to sort the tools by name. Find Disable UAC. Launch it and run the install. This will permanently disable UAC. That increases the risk of virus infection and other problems. So, when you are done, remember to come back and Enable UAC, which if you look, you will see just below Disable UAC.

Advisor
Kwakkelde Kwak
Posts: 2,423

Re: Can't install the latest release

Reply to Nalates Urriah - view message


Nalates Urriah wrote:

The image is so small the text has degraded to the point it is unreadable.


You can find the full res pic in the persons profile... a couple of clicks I admit, but that will work..

"The superior man understands what is right; the inferior man understands what will sell."
Confucius