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Resident
TheHempFairy
Posts: 1

I can't log in due to SL Grid Issues

Hi everyone.  I just barely got an account last night and have been expereincing an ongoing issue.  

I can't log into second life at all.  

Everytime I try I get two pop up windows.  First says that if I'm new I need to create an account, even though I all ready did.  I hit okay, and then I get a second window saying "Were having trouble connecting, there may be something wrong with your internet connection, or there could be something wrong with the second life grid." It then gives me the options "Ok" "Help" "Try Teleporting Home"  

I have tried to fix this by doing the following:
>Teleporting Home
>Waiting for hours
>Disabling my firewall settings to see if that was the problem, it wasn't.
>Checking my internet connection.  Obviously it's fine as I'm using it right now. =p
> Making a new account, also didn't work. 
>Going into me>preferences>show starting location and typing in different locations to start at other then the last load in place.  

Nothing is working and I'm very annoyed at the ongoing issue.  Can anyone please help me?

Contributor
Theresa Tennyson
Posts: 1,972

Re: I can't log in due to SL Grid Issues

Reply to TheHempFairy - view message

The grid is working fine and has been all day as far as I can tell. You have some sort of connection issue. The fact that you can connect to the website doesn't mean vinegar to a rabbit. Second Life runs many parallel threads of data simultaneously and uses a lot of ports, some of them rather uncommon. There are a  number of places the connection process to Second Life can get tripped up and you'll never see them when you connect to 99% of the Internet. If you tell us as much as you can about your computer and connection someone on the forums may be able to spot the problem though.

Member
Thinkerer Melville
Posts: 1,675

Re: I can't log in due to SL Grid Issues

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Honored Resident
turk3272 Bigboots
Posts: 51

Re: I can't log in due to SL Grid Issues

Reply to Theresa Tennyson - view message

i have tried atleast 7x   logging in at different grids  and it keeps popping up either a internet issue or  a sl  grid issue, my net is  fine   can you help ?

 

Honored Resident
Zuzu Beorn
Posts: 11

Re: I can't log in due to SL Grid Issues

Reply to turk3272 Bigboots - view message

Having the exact same problem here.

Honored Resident
turk3272 Bigboots
Posts: 51

Re: I can't log in due to SL Grid Issues

Reply to Zuzu Beorn - view message

i keep getting the message "cant log  into second life  from this computer"  i updated my  driver, did countless computer reboots, uninstalled and reinstalled second life  atleast 3x   and still nothing , even tried logging  in on different viewers  and still nothing. i have called  second lif 3x yesterday (4/19/2013) and again this morning 4/20/2013   and still nothing  im  not happy at all, when i call linden labs , they cant tell me anything

Recognized Helper
Marigold Devin
Posts: 5,918

Re: I can't log in due to SL Grid Issues

Reply to turk3272 Bigboots - view message


turk3272 Bigboots wrote:

i keep getting the message "cant log  into second life  from this computer"  i updated my  driver, did countless computer reboots, uninstalled and reinstalled second life  atleast 3x   and still nothing , even tried logging  in on different viewers  and still nothing. i have called  second lif 3x yesterday (4/19/2013) and again this morning 4/20/2013   and still nothing  im  not happy at all, when i call linden labs , they cant tell me anything


Oh dear, turk, that does not sound good.  Do you share your computer with anyone else?  You need to submit a support ticket, rather than go through Live Chat or telephoning them.  That is the message people usually get when their account has been banned.

Learning something new every day.
Perrie Juran
Posts: 8,004
Registered: ‎10-16-2009

Re: I can't log in due to SL Grid Issues

Reply to Marigold Devin - view message


Marigold Devin wrote:

turk3272 Bigboots wrote:

i keep getting the message "cant log  into second life  from this computer"  i updated my  driver, did countless computer reboots, uninstalled and reinstalled second life  atleast 3x   and still nothing , even tried logging  in on different viewers  and still nothing. i have called  second lif 3x yesterday (4/19/2013) and again this morning 4/20/2013   and still nothing  im  not happy at all, when i call linden labs , they cant tell me anything


Oh dear, turk, that does not sound good.  Do you share your computer with anyone else?  You need to submit a support ticket, rather than go through Live Chat or telephoning them.  That is the message people usually get when their account has been banned.


They should also double check their E Mail (and SPAM folder just in case) to see if they got a notice from LL.

Recognized Helper
Marigold Devin
Posts: 5,918

Re: I can't log in due to SL Grid Issues

Reply to Perrie Juran - view message


Perrie Juran wrote:

Marigold Devin wrote:

turk3272 Bigboots wrote:

i keep getting the message "cant log  into second life  from this computer"  i updated my  driver, did countless computer reboots, uninstalled and reinstalled second life  atleast 3x   and still nothing , even tried logging  in on different viewers  and still nothing. i have called  second lif 3x yesterday (4/19/2013) and again this morning 4/20/2013   and still nothing  im  not happy at all, when i call linden labs , they cant tell me anything


Oh dear, turk, that does not sound good.  Do you share your computer with anyone else?  You need to submit a support ticket, rather than go through Live Chat or telephoning them.  That is the message people usually get when their account has been banned.


They should also double check their E Mail (and SPAM folder just in case) to see if they got a notice from LL.


Yes, they should, you are quite right. Good point.

Learning something new every day.