Merchants

[Mauve Binder]

In trying to post my ads on marketplace it is taking up to 45 minutes to successfully upload one product picture (the main item) yet only seconds for the pictures for related items to successfully upload. My picture format is .png and file size 600 x 600 pixels.

The upload process generally goes like this "choose item > quick fill > mod info as needed > upload image > sit and wait for loading >page times out >  press upload image > sit and wait for loading > page times out > refresh page > upload image, this time pressing several times consecutively in case I need to for some odd reason > sit and wait for picture to upload... sit and wait for picture to upload.......... sit and wait for picture to  upload... upload times out, refresh page, you get the idea. Why is this such a problem? I know that as the other pictures for the item are uploading quickly that it is not a firewall issue, or a format issue with the picture.

My frustration is that the inability to quickly upload pictures is time away from creation, so I don't utilize the mp as much as it could be. When I can only successfully upload 3 items of a set of 9, I then worry and wonder if any buyer will take the time to come see me inworld?

Please, fix the uploading issues.

[Ziggy21 Slade]

Stabbing in the dark a bit here...

This kinda feels like a browser issue, so try a different one.

The image size you are using is not the optimum so I think I would try one at the reccomended size(700 x 525). I don't think that should affect things like they are but just a thought. 

[Zanara Zenovka]

---

Ziggy21 Slade wrote:

The image size you are using is not the optimum so I think I would try one at the reccomended size(700 x 525). I don't think that should affect things like they are but just a thought. 

---

Yes, i've noticed that uploads at 512x512 go quickly, but anything over700 takes longer while it's resized.

Pro tip: If you're quick with the button you can select a 2nd pic to upload while it's doing the first.

[namssab1nad Piers]

Might help if you uploaded .jpg files instead of .png files.  They tend to be smaller size (data - not size) than png files which means they load faster.

[Mauve Binder]

I use firefox, switched from IE months ago because of problems. is there a different (more stable) browser out there? Like I said, the section of (choose up to 8 related products) uploads in seconds.... but its the main product photo that isn't uploading... you sure its browser?

[Josh Susanto]

I found that Google Chrome loads the images a little faster than Firefox, generally.

What I load, though, are mostly just snapshots dropped directly to my desktop from SL.

I suppose I could crop them to load faster, but then I would have to take the time to crop them, so it's probably pointless.

[Zanara Zenovka]

---

Mauve Binder wrote:

I use firefox, switched from IE months ago because of problems. is there a different (more stable) browser out there? Like I said, the section of (choose up to 8 related products) uploads in seconds.... but its the main product photo that isn't uploading... you sure its browser?

---

Choosing related products isn't uploading - it's just picking existing database records.