@CTL - Based on the previous few posts, it appears that your team is going about the process of finding, summing up and refunding all those Enhancements that deserve refunds. Thank you! I am glad to see that the efforts expended by your team are having real visible results.
I cannot say enough how much such extra efforts are appreciated, and the benefits to yourself, your employer .. and that ephemeral quality known as "Customer Satisfaction" by expending the energy to deal with this issue as thoroughly as you seem to be.
Please use this as an educational opportunity and in the future, when engaging in anything that will affect the L$ Balances of your customers, invest every bit of effort possible to protect those balances ... and treat those customers as though their real-life real-money account balances are at risk. As I'm sure is quite evident from the intense emotional component of posts on this (and other similar) issues, your customers definitely consider their L$ Accounts as "Real Money" .. thus it behooves you to treat them with the same level of care and respect.
I do understand that the ToS provisions declaring the Linden Dollar as a worthless game token are provisions with utmost importance to Linden Lab. I also understand that actions on your part could possibly be used as hammers to destroy that provision and the protections it affords. However I do not believe that simply doing your jobs to the utmost of professional care could be used to undermine that provision. It would be incredibly easy to prove to any legal authority that your efforts were not because you considered the L$ to have value, but were only because you are professionals and believe that doing the job right is part and parcel of your job requirements.
Again, thank you for taking the time to dig so deeply into this. I remain hopeful that by the time this is all done, absolutely every single charge applied improperly to customer accounts is refunded and that not a single refund due has been overlooked.
