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Sticky Request for DD Migration Information


Sera Lok
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Edited: Look at the end of this post for helpful links. If you want to make this your 'own' sticky, look under "Topic Options" and select "Float This Topic to the Top."

A user really shouldn't have to read the whole forum and search for a blog post from last month, plus search through knowledge base to find the basic information they need to migrate.

This is a thread to request a Sticky to the Merchant Forum which includes links to DD migration documentation and helpful forum threads.  All it takes is ONE sticky titled "DD Migration Information" containing links that USED to be on the merchant homepage and are now gone (including the original blog post and links to Torley's videos, etc), and links to forum threads that address many of the problems that users experience when converting that can be easily solved by having quick access to the proper information.

Let's add links here to threads/pages/etc that we think LL should include in the sticky. 

I would also like to request that a link to the future Sticky be posted on the Merchant Home Page on SLM and be left there until DD migration is fully completed.

Thanks in advance, LL, for fulfilling this much needed gap in easily accessible information.

Original Blog Post about Release of Direct Delivery:

http://community.secondlife.com/t5/Commerce/Direct-Delivery-Launches-Today/ba-p/1444795

Direct Delivery Migration Guide:

http://community.secondlife.com/t5/English-Knowledge-Base/Marketplace-Direct-Delivery-migration-guide/ta-p/1293139

Direct Delivery Launch Questions (FAQ):

http://wiki.secondlife.com/wiki/DD_Launch_Questions

Direct Delivery Essentials Video:

http://www.youtube.com/watch?v=cgRtCAMyWDI

Converting Items to Boxes Video:

http://www.youtube.com/watch?v=z4b5PAihtvk

Link to Direct Delivery Linden Bear which activates your Received Items Folder:

https://marketplace.secondlife.com/p/Direct-Delivery-Linden-Bear/3290638

Direct Delivery Issues and Updates Linden Sticky:

http://community.secondlife.com/t5/Merchants/Marketplace-and-Direct-Delivery-Update/td-p/1462915

Community Thread on Direct Delivery JIRA Issues:

http://community.secondlife.com/t5/Merchants/EXISTING-MARKETPLACE-JIRAS-ISSUE-LOG/td-p/1459899

Here's some other links that people have found useful:

Merchant Outbox Not Recognizing Your Store :

http://community.secondlife.com/t5/Merchants/Merchant-Outbox-Not-Recognizing-Your-Store-Yet/td-p/1445333

How to get rid of unassociated items:

http://community.secondlife.com/t5/Merchants/Delete-Unassociated-Items-suggestions/td-p/1447331

Updating a product that has already been migrated to DD:

http://community.secondlife.com/t5/Merchants/If-you-need-to-update-a-product-you-ve-uploaded-to-Direct/td-p/1448695

Old Direct Delivery FAQ:

http://wiki.secondlife.com/wiki/SL_Marketplace:Direct_Delivery_FAQ


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My pleasure. Or displeasure. We shouldn't have to ask for this. LL should be keeping up with this. 

Here's some links that people have found useful:

Merchant Outbox Not Recognizing Your Store : http://community.secondlife.com/t5/Merchants/Merchant-Outbox-Not-Recognizing-Your-Store-Yet/td-p/1445333

How to get rid of unassociated items: http://community.secondlife.com/t5/Merchants/Delete-Unassociated-Items-suggestions/td-p/1447331

Updating a product that has already been migrated to DD: http://community.secondlife.com/t5/Merchants/If-you-need-to-update-a-product-you-ve-uploaded-to-Direct/td-p/1448695

In addition there is lots of official documentation that has sunk over time that it would be nice if the person in charge of this stuff at LL (there is someone... right?) could provide links to. For instance what I've already referenced in this thread that hasn't been updated by LL since October: http://community.secondlife.com/t5/Merchants/Useful-links-for-Merchants/td-p/1159841

 

 

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Sera Lok wrote:

I would also like to request that a link to the future Sticky be posted on the Merchant Home Page on SLM and be left there until DD migration is fully completed.

Simpler:-

Any thread started by a Linden should be a sticky and managed properly and removed when no longer relevant.

If they believe that the migration is going well and that the issues are being dealt with, LL should remember that the merchants who frequent these forums are the INFORMED ones, just wait until all the others suddenly discover that they have to do something in order to get their store up and running again.

COMMUNICATION, COMMUNICATION, COMMUNICATION.  It's just not there is it?  The single, one and only, most important thing that costs next to nothing, needs no development, no expenditure, no team meetings... just communication with the stakeholders just doesn't happen, it's truly beyond comprehension as to why this does not happen.

My only possible explanation and this is based purely on observation, is that the team want to solicit negative emotion from their impacted user base.  Why else would anyone NOT want to give their valued customers the information that they need, in a timely manner, in as many forms as reasonably possible?

 

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Nod.. it wasn't as bad when DD was initially released, because threads were relatively visible, blogs were still fresh, marketplace home did have some good links... but where are they all now? They have sunken with time and LL is not keeping it fresh for all those just now coming to do their migrations.

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Sassy Romano wrote:

 

COMMUNICATION, COMMUNICATION, COMMUNICATION.  It's just not there is it?  The single, one and only, most important thing that costs next to nothing, needs no development, no expenditure, no team meetings... just communication with the stakeholders just doesn't happen, it's truly beyond comprehension as to why this does not happen.

 

Nope... and it is definitely beyond my comprehension.  It takes a handful of minutes and a few words to inform people.  It makes me think that communication inside the Commerce Team, and Commerce Team to LL/LL to Commerce Team is just as bad as it is from Commerce Team to its users.  I don't get it.  Maybe they are just hoping a bunch of people will give up and say screw it so SLM will have that much fewer "older" items? I don't understand at all and silence only leaves people to conjecture, which is no good.

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When DD was first announced several weeks ago that it was ready for people to use, I saved the links with the instructions on how to convert your inventory and then how to actually upload.  Since then my Hard Drive became corrupt and SL programs would not open for me.  That is now fixed, however, since it is a new HD I have lost those links and havent a clue now what to do.  Can somene please send me or post to here the instructions.

 

Also, is SL viewer and Firestorm still the only viewers that will support uploading?

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Original Blog Post about Release of Direct Delivery:

http://community.secondlife.com/t5/Commerce/Direct-Delivery-Launches-Today/ba-p/1444795

Direct Delivery Migration Guide:

http://community.secondlife.com/t5/English-Knowledge-Base/Marketplace-Direct-Delivery-migration-guide/ta-p/1293139

Direct Delivery Essentials Video:

Converting Items to Boxes Video:

Link to Direct Delivery Linden Bear which activates your Received Items Folder:

https://marketplace.secondlife.com/p/Direct-Delivery-Linden-Bear/3290638

Direct Delivery Issues and Updates Linden Sticky:

http://community.secondlife.com/t5/Merchants/Marketplace-and-Direct-Delivery-Update/td-p/1462915

Community Thread on Direct Delivery JIRA Issues:

http://community.secondlife.com/t5/Merchants/EXISTING-MARKETPLACE-JIRAS-ISSUE-LOG/td-p/1459899

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