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SL accounts hacked?


Blaze Rothschild
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My main merchant account has been put on hold by the lab until I answer half a dozen personal questions so they can verify my identity. (And no, this is not about taxes, they have been provided all that information)  Anyone else having this issue now? wondering if the lab has been hacked with our personal login info. Frankly, Im reluctant to provide a lot of information. But for now, Im out of business.

 

 

 

 

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Your account may have been the receiver of stolen money or been compromised in some way and LL is investigating.  If you are innocent you have nothing to fear and I suggest you cooperate.  After all LL is just trying to protect your account.

Once the investigation is complete you'll get your account back.  This could take anywhere from a few hours to a few days depending on the nature of the investigation.

There is a phishing scheme going around now that involves a fake MP link being sent to people from someone on their friends list.   When clicked it takes them to a phishing site that looks normal.  The theif then logs onto the account, changes its password and email and steals from it.  Then the fake link is sent to people on the victims friend list.

You should have gotten an email from LL about your account being put on hold.  If you didn't you should report your account as compromised.  Be sure the questions are really coming from LL too.

What to do if your account is compromised

Your account may have been compromised if:

You can't access your account.
You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
On the Second LIfe Help page page, click the Contact Support link on the right.
On the next page, click Submit a a Support Case form.
Under What type of problem are you having?, select Account Issue. A second dropdown appears.
Under Account Issue, select I believe my account has been compromised.
Fill in the rest of the fields as directed.
Click Submit.
Check your email for your case number.
Call our fraud number: 800-860-6990 .

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.


Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account. For information on how to change your password, see the How to change your password section of this article.

 

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