Merchants

[CommerceTeam Linden]

The Commerce Team is aware of ongoing issues that are affecting the Marketplace web site.

Review Counts were temporarily removed from display for search results.  Review data is preserved and the review counts are visible on the actual product listing.  The Review Counts on search returns will be re-enabled after further optimization is done to improve page load times that are still affecting many users.

We are also aware of an issue with some orders stuck in the Being Delivered state and are actively working to verify the cause and resolve the issue.

We are also monitoring the Jira system for other issues not included here and will be researching those reports as well.

[JohnMiddlefield]

I am sure you must be aware of the issue of the Marketplace being as slow as molasses going up hill too?

[Mickey Vandeverre Member]

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CommerceTeam Linden wrote:

The Commerce Team is aware of ongoing issues that are affecting the Marketplace web site.

Review Counts were temporarily removed from display for search results.  Review data is preserved and the review counts are visible on the actual product listing.  The Review Counts on search returns will be re-enabled after further optimization is done to improve page load times that are still affecting many users.

We are also aware of an issue with some orders stuck in the Being Delivered state and are actively working to verify the cause and resolve the issue.

We are also monitoring the Jira system for other issues not included here and will be researching those reports as well.

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The marketplace shoppers have no clue why the site is slow.  Some are trying to adjust their computers.

Please address this ON THE SITE PAGE that everyone goes to, so the shoppers understand. 

[Super String]

Hi CommerceTram Linden, 

Resident & Merchant Gavin Hird has found the cause of oders stuck for you. And some merchants have resolved the issue manually by themselves and through each other's help. 

I filed a new JIRA earlier, check it if you don't have a clue, and this is Gavin's discovery.

[Marcus Hancroft Member]

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CommerceTeam Linden wrote:

The Commerce Team is aware of ongoing issues that are affecting the Marketplace web site.

Review Counts were temporarily removed from display for search results.  Review data is preserved and the review counts are visible on the actual product listing.  The Review Counts on search returns will be re-enabled after further optimization is done to improve page load times that are still affecting many users.

We are also aware of an issue with some orders stuck in the Being Delivered state and are actively working to verify the cause and resolve the issue.

We are also monitoring the Jira system for other issues not included here and will be researching those reports as well.

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We have found the reason for the orders being stuck in "Being Delivered" for you, Commerce Team.  Please see THIS thread for the cause.

And....I gotta ask...is making the merchant tasks more difficult by increasing the update times for just listed products and removing features like the review counts REALLY the way do "optimize" this thing?  I feel like you folks are grasping at straws over there.

[Marcus Hancroft Member]

LOL!  Beat me to the punch there, Super Dude!

[Mickey Vandeverre Member]

Do you have any time frame estimates on these "ongoing issues"...???

some people have to consider whether or not to hold on to a sim or not.  It is just a few days from the first of the month.  Some people use the marketplace sales to pay for land inworld.  I certainly did.

time frame as in 48 hours?....one week?.....or 45 days?

[Sassy Romano Member]

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CommerceTeam Linden wrote:

The Commerce Team is aware of ongoing issues that are affecting the Marketplace web site.

We are also aware of an issue with some orders stuck in the Being Delivered state and are actively working to verify the cause and resolve the issue.

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Not getting paid is a showstopper, i've already articulated my feelings around the present mal-architecture and how this is exacerbated by the escrow intermdiary that doesn't need to be there with Direct Delivery!

As has been already stated, the reason has been discovered and documented, it's the back end process, failing to correctly deal with unicode characters and is ONLY a Direct Delivery related issue.

Oh don't forget to deal with the JIRA that relates to redeliveries of gifted items going to the wrong person, they should go to the gift recipient, NEVER the purchaser.

That's pretty important otherwise there is a good chance that a customer might gift something to an alt or friend, then tell the merchant that they didn't receive it.  An unknowing merchant then redelivers and the purchaser and the alt/friend now have their own copy.  Nice one!  Also, only a Direct Delivery issue.

(I assumed that only the delivery engine was going to change, not a completely different layer of code on top on the web end, no wonder there's a rush to get rid of magic boxes, saves maintaining two different code streams!)
 

[JohnMiddlefield]

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Mickey Vandeverre wrote:

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CommerceTeam Linden wrote:

The Commerce Team is aware of ongoing issues that are affecting the Marketplace web site.

Review Counts were temporarily removed from display for search results.  Review data is preserved and the review counts are visible on the actual product listing.  The Review Counts on search returns will be re-enabled after further optimization is done to improve page load times that are still affecting many users.

We are also aware of an issue with some orders stuck in the Being Delivered state and are actively working to verify the cause and resolve the issue.

We are also monitoring the Jira system for other issues not included here and will be researching those reports as well.

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The marketplace shoppers have no clue why the site is slow.  Some are trying to adjust their computers.

Please address this ON THE SITE PAGE that everyone goes to, so the shoppers understand. 

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This shopper can't even get to the site page, so that won't work. Maybe better, a message sent to all emails, or, a message when you log inworld.

[Marcus Hancroft Member]

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Sassy Romano wrote:

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CommerceTeam Linden wrote:

The Commerce Team is aware of ongoing issues that are affecting the Marketplace web site.

We are also aware of an issue with some orders stuck in the Being Delivered state and are actively working to verify the cause and resolve the issue.

---

Not getting paid is a showstopper, i've already articulated my feelings around the present mal-architecture and how this is exacerbated by the escrow intermdiary that doesn't need to be there with Direct Delivery!

As has been already stated, the reason has been discovered and documented, it's the back end process, failing to correctly deal with unicode characters and is ONLY a Direct Delivery related issue.

Oh don't forget to deal with the JIRA that relates to redeliveries of gifted items going to the wrong person, they should go to the gift recipient, NEVER the purchaser.

That's pretty important otherwise there is a good change that a customer might gift something to an alt or friend, then tell the merchant that they didn't receive it.  An unknowing merchant then redelivers and the purchaser and the alt/friend now have their own copy.  Nice one!  Also, only a Direct Delivery issue.

(I assumed that only the delivery engine was going to change, not a completely different layer of code on top on the web end, no wonder there's a rush to get rid of magic boxes, saves maintaining two different code streams!)
 

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Commerce Team...read what Miss Sassy said above.  I'll wait....

OK...now read it again.  I'll wait some more.....

Do you understand what she's saying?