not getting paid for magic box deliveries?

[Arielle Simondsen]

the last few orders I have had on my magic box all said undelivered and unpaid, yet they were gone from the magic box.  But tonight I had a more substantial order, nearly 600L worth, the item has gone, status says undelivered and unpaid and not available for redelivery, it is gone from my magic box and I have confirmed with the customer that he received the item and the money has been taken from his acct,  How do I go about fixing this issue and getting paid?  I have tried resetting my magic box but this is the third time and this time I am losing (to me) a substantial amount of $L.

 

thanks for any help!

 

since I cant reply I am adding... magic box is still in use for no copy items, which cannot be added yet to merchant outbox.  that has nothing to do with it. 

[Ry0ta Exonar]

Not sure but sounds like your issue is somewhat related to this thread http://community.secondlife.com/t5/Merchants/Any-idea-who-I-d-contact/td-p/2570312, so file a support case.  https://support.secondlife.com/create-case/ 

[stoned Solo]

April 2, 2013 has arrived, and we have begun the first phase of Magic Box Shutdown. As of today, Merchants are no longer able to list unlimited-quantity items for L$10 or less using Magic Boxes. By noon PT tomorrow, April 3, 2013, any active, unlimited-quantity listings for L$10 or less using Magic Boxes will be unlisted. Note that the following will still be allowed:

• Magic Box listings priced at L$11 or higher.
• All Magic Box listings with limited quantity items, regardless of price.

Note that the second deadline is fast approaching. On April 16th, 2013:

• Merchants will no longer be able to list unlimited-quantity items using Magic Boxes, regardless of price.
• Any remaining active, unlimited-quantity listings using Magic Boxes will be unlisted, regardless of price.

I thought the magic box was no longer in use maybe this is why ya having problems, I not sure...

Have a nice day!