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billng issues???


WICKEDHARLOW
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I JUST bought a premium membership with no problems.  I tried to shop and no matter which payment method I chose I get a message that there is a problem with my card and there shouldn't be.  I even tried going through paypal.  I was also suppose to get Linden money for buying Premium and I see nothing there.  If this can not be fixed I would like a refund and not even use Second life at all. 

Thanks.

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As a Premium member, you will receive a L$300/week stipend, payable every Tuesday, starting the week after you become Premium.  After 45 continuous days as a Premium member, you will also receive a L$1000 bonus.

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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Being Premium and having a valid payment method on file are two different things...although in order to BE Premium, you must have a payment method on file, to pay for the Premium membership dues.

Your payment method may be either a major credit card or a verified PayPal account ("verified" means that you have gone through the process on the PayPal website to link the account to a major credit card or a real life bank account.)  If you choose to link to a bank account, you MUST have money IN YOUR PAYPAL ACCOUNT to cover any charges from LL.  They will not wait several days for money to transfer from your bank to PayPal to Linden Lab.

As Rolig says, your Premium $L comes in two ways, and it does not come the second you sign up.  You'll get $L300 the first Tuesday after you sign up, and $L1,000 after 45 days of continuous Premium membership.

If you are trying to shop on the Marketplace and using your credit card...don't.  For one thing, it costs more to do it that way.  Instead, buy some $L and pay with those.  However, if you are having problems with your payment method being accepted, call Billing at one of the numbers below.

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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