02-18-2012 09:12 PM - edited 02-19-2012 01:04 PM
I've installed the viewer, but when i try to run it, it doesn't work. When i try to run it, it pops up the message saying connecting to the server, then a black window opens up. The window is completely black, with nothing going on inside it, and i can only close it via ctrl+alt+del.
EDIT: I have that black angrey screen, exactly as you described. I tried updating my graphics card with those links you posted, but it still doesn't work. I really don't know much about this technical stuff, but accordind to that diagnostic thing you mentioned, my graphics card is ATI Mobility Radeon HD 2400. Alsom my laptop is a Toshiba Satalite A215-S6816.
02-19-2012 12:56 AM - edited 02-19-2012 01:13 AM
It's possible your computer is unable to run Second Life. If you supply details, we can look at that or check Second Life's Sysyem Requirements page http://secondlife.com/support/system-requirements/
If your computer is capable, try updating your graphics card driver. A number of people seem to have an issue lately and seeing black or black and grey screens with the latest viewers.
To find out what graphics card you have:
Select Start Menu > Run
In the command box type dxdiag and press ok
Click the Display tab in the window that opens
The top line under the section Device should give you the graphics card manufacturer and card series
If you have a desktop with AMD (ATI) or Nvidia graphics card, use these links:
Input the details of your card or use Nvidia's auto detect utility if a Nvidia card.
AMD/ATI's auto detect utility is available here http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
You do not have to uninstall Nvidia drivers before installing new ones but it is certainly recommended. You do have to uninstall AMD drivers before installing the new one. However, it's very simple and AMD provide helpful videos on that link.
If you have an Intel integrated chipset, use Intel's driver detect utility at http://www.intel.com/p/en_US/support/detect?redirector_count=1&
If you have a notebook, you may need to download an updated driver from the notebook manufacturer's website, depending on the card. For AMD Mobility cards in laptops, refer to the links on this page http://support.amd.com/us/kbarticles/Pages/737-28041SupportforATIMobility.aspx
Foe Nvidia cards in notebooks, Nvidia provide drivers from this link http://www.nvidia.com/object/notebook_drivers.html