Profiles not showing properly

[Biarzenne]

Hi, unsure where to put this thread in, apologies if it is in the wrong place but I'm wondering how do I resolve this issue that I've been having since last night (7th of Nov SL time) where not even my profile shows up properly for me let alone being able to edit it...

The Issue: http://gyazo.com/60587604a6479742a0ed8244d01e021e

I have done ALL of the following:

-Clean reinstalls of firestorm

- Browser cache cleared in Firestorm

-Reinstalled Firefox

- Rebooted Laptop

- Checked on Offical SL Viewer

And it has NOT resolved the issue for me yet. Is anyone else experiencing this issue?

 

UPDATE: I have also updated Flash, tried the profile picture trick... still no change to the issue.

 

Hope to hear soon on how to fix it or why it is showing as such as my friends has been able to view it just fine and everything.

 

[Amethyst Jetaime]

Does it look the same to you in your internet browser?  Which browser do you use btw?

 

[Biarzenne]

It does show on the "my second life" website. I am using Firefox as my default internet browser.

[Cerise Sorbet]

Can you check that your LL viewer version is the laest (newer than 3.7.18)? Amazon appears to be in the process of turning off SSL3 support on some of their cloud hosts, and the older viewers can't handle that.

[Biarzenne]

Hm, I'm on the latest viewer for Firestorm which is what I'm currently using, (4.6.7.42398) but will check for the LL viewer in a moment and update that and then see if it resolves the issue.

 

Update: My LL viewer is the 3.7.18, going to update to make sure anyway.

[Biarzenne]

Update of sorts: Updated LL viewer, still same issue, I'm really stumped as to what can it be that's causing this.

[Yeight]

Hello. I have the same problem. Started a day prior your post and continue. I use also Firestorm (4.6.7), I download and check latest official viewer and same problem.

[Coby Foden]

Nothing wrong with the viewers. I checked these viewers:

Firestorm 4.6.7 (42398)
Second Life 3.7.19 (295700)

In both viewers the profiles work all right.

 

[Biarzenne]

I have the same viewers... still same issue Ill check if its the flash player... hopefully it's really something that simple...

[Yeight]

Have check now on 2 different pc and the profile do not show either pc not with use of Firestorm or SL viewer. :catindifferent:

[Yeight]

No thing have change by me, but now I see profile (Firestorm). Have it work you also?

[Biarzenne]

Still seeing zilch on my end, and I've also updated flash too in case... I don't know what's causing this but I know one thing.... it's annoying!

Will keep updated.

[Yeight]

It have display broke again. I think this something not in my setting since it display right and wrong with no change to my setting or update. Hope this fix soon.

[Coby Foden]

---

Coby Foden wrote:

Nothing wrong with the viewers. I checked these viewers:

Firestorm 4.6.7 (42398)

Second Life 3.7.19 (295700)

In both viewers the profiles work all right.

 

---

Today I updated Linden Lab viewer to version:

Second Life 3.7.20 (296094)

The profiles work perfectly also in this new version; just like in the earlier version.

I'm pretty sure that there is nothing wrong with the viewers.

 

[Yeight]

Still broke. Both pc. Not say the viewer is wrong. Please read comment again. Thank for all your hard work on fix the problem.

[Perrie Juran]

I semi-understand what is going on here but lack the technical knowledge to explain it.

I've had this happen to me when browsing the Web with my web browser.  Maybe once every couple of months and refreshing the page always fixed. But you can't "refresh" a page in the built in Web Browser.

I know I'm stating the obvious here but for some reason the built in browser is failing to decoded the formatting for the profile.  And to diagnose and repair may require looking into the Viewer logs.

It's possible this is an obscure bug.  There are a few JIRA's that sound similar but no one is providing complete info, screen shots, viewer logs etc.  Here is an example:  https://jira.secondlife.com/browse/BUG-7778

I'm going to suggest a BUG REPORT with ALL the info, screen shots, logs, etc.

This page explains filing a Bug Report.  It's slightly tedious but really not that difficult.

http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545

 

 

[Biarzenne]

It might be working for you but it's certainly broken on BOTH viewers for me though Coby, and yes I updated both so it's identical to yours, or should have been, and updated firefox and adlobe flash aswell.

so it's probably some bug but there's also talk it might be related to something on LL and Amazon's ends, is there anyone that can clairfy this on the forums?

[Biarzenne]

I will look into bug reporting Pierre, but like I just commented, I will wait a bit longer and see if it sorts itself out or someone else has an answer or knows extactly what we're talking about and can eleborate on it.

[Perrie Juran]

  Official Viewer

 

   Firestorm

 

One thing I am unclear on is if clearing Cache in the Official Viewer also clears the Browser Cache like you can do separately in Firestorm.  My thought was the possibilty of a corrupt file.  But generally speaking clearing Cache is a last resort.  I don't see where you can do it separately in the Official Viewer.

[Biarzenne]

I've cleared both sets of caches on offical second life and firestorm viewers, to no avail, Pierrie which is puzzling as I can see fine on my second life .com, and can edit there but inworld I cannot view profiles let alone edit my own.

[Biarzenne]

Just an update to let you all know it has not been fixed yet. I am hoping this week of maintence will resolve it but so far no luck.

[Coby Foden]

---

Biarzenne wrote:

Just an update to let you all know it has not been fixed yet. I am hoping this week of maintence will resolve it but so far no luck.

---

This week's maintenance is solely a server hardware maintenance. This maintenance will not resolve any server/viewer software issues.

Look here: The Hardware Issues Behind Recent Region Restarts

[Yeight]

It have show and not show. Cannot use the original viewer because the web profile have no show and only that is seen. In firestorm the web profile is optional. Today it is seen, but when it does not show I can turn off. Still this is problem to me also.

[ilonaKalena]

I am having the same issue! If you get it fixed please let me know. It is very frustrating. 

[Mojave Shepherd]

I have had this problem for a couple of weeks now on both the LL viewer and Firestorm.  Both viewers are the latest updates and FS was a clean install.  SL is running on a '09 iMac, 2/8 GHZ, i7, 8 GB RAM, ATI Radeon.  Profile window opens, displays for about two seconds then goes black.  Very annoying.  Any updates and/or suggestions are most welcome.