DarkUnicorN Posted November 19, 2014 Share Posted November 19, 2014 i just change my password....and veryfide by email.....i enter the game with new password...but i have another problem i cant figure out why is happening....and i need help or advice please..when i go at contact information...i have my previous email...i put my present password and click to recieve off line Ims via mail.....but i continuisly have this messagewe are unable to complete your request-password incorect.... :( Link to comment Share on other sites More sharing options...
Ted McGregor Posted November 19, 2014 Share Posted November 19, 2014 Are you really sure the password you entered is correct ? Good luck ! Link to comment Share on other sites More sharing options...
DarkUnicorN Posted November 19, 2014 Author Share Posted November 19, 2014 Yes all is correct....just make changes..so i recieve confirmation mail..so changed pass...and then went to the page to do it...but have same msg....have check how many times i dont know.....and change 3 times pass....i am realy mad cause i dont understand the issuie Link to comment Share on other sites More sharing options...
Freya Mokusei Posted November 19, 2014 Share Posted November 19, 2014 Which web browser are you using? Name and version ideally. Ensure you have AJAX enabled, and no problems inherited from mixed security environments. Link to comment Share on other sites More sharing options...
Theresa Tennyson Posted November 19, 2014 Share Posted November 19, 2014 DarkUnicorN wrote: i just change my password....and veryfide by email.....i enter the game with new password...but i have another problem i cant figure out why is happening....and i need help or advice please.. when i go at contact information...i have my previous email...i put my present password and click to recieve off line Ims via mail.....but i continuisly have this message we are unable to complete your request -password incorect.... Are you putting in your Second Life password or your Email account password? It's your Second Life password you should be using. Link to comment Share on other sites More sharing options...
DarkUnicorN Posted November 19, 2014 Author Share Posted November 19, 2014 Terresa, i am not so blonde to put my emails pass i see my present email on...and underneath i write my current new pass i have for second life.... and Freya if u mean browser on pc i use Mozzila browser i dont which version...its the latest update and i dont know what AJAX is..to check for it Link to comment Share on other sites More sharing options...
Freya Mokusei Posted November 19, 2014 Share Posted November 19, 2014 DarkUnicorN wrote: and Freya if u mean browser on pc i use Mozzila browser i dont which version...its the latest update For Firefox it can be necessary to allow mixed content to function correctly on secondlife.com. You can do this by visiting about:config in your browser, then changing the debug setting value security.mixed_content.block_active_content - set the value to FALSE. The default is TRUE. Official guidance on this subject can be found here. For optimum security, you should reset this to FALSE when the password change is complete. DarkUnicorN wrote: and i dont know what AJAX is..to check for it AJAX is a short-hand for Active Javascript. Firefox should be compatible with this as standard, you shouldn't need to adjust anything. Was just one of the quick things to test as part of knowing your browser environment. Link to comment Share on other sites More sharing options...
Ted McGregor Posted November 19, 2014 Share Posted November 19, 2014 Well .. I needed to update that information myself as well. Using Firefox 33.1 And indeed .. SL password required to verify password change which it accepted. Result : Contact Information: TDD123 Your contact information has been updated. No flaws. Sorry .. No clue as to why it's not working for you. :robotindifferent: Is that verification perhaps not final yet ? Might that be the obstacle here ? ETA Link to comment Share on other sites More sharing options...
Pamela Galli Posted November 19, 2014 Share Posted November 19, 2014 I saw something about this in the Answers forums -- I cant remember the problem exactly but seems it had to do with odd characters in the email. Link to comment Share on other sites More sharing options...
DarkUnicorN Posted November 19, 2014 Author Share Posted November 19, 2014 I GIVE up, i am ready to cry...erase and reput again...and again and agian have the mozila 33.1...try everything....i dont know anymore...cant change everytime passes for something doesnt wont to work Link to comment Share on other sites More sharing options...
DarkUnicorN Posted November 19, 2014 Author Share Posted November 19, 2014 THE STRANGE HAPPENED I TRYED TO DO WITH MY ALT AND THERE WAS CORRECT NO PROBLEMS.....ONLY WITH THIS I HAVE PROBLEMS....SO THE PROBLEM ISNT THE BROWSER....IT WITH CURRENT...SHOULD I CONTACT LINDENS TO HELP ME WITH THIS? Link to comment Share on other sites More sharing options...
Ted McGregor Posted November 19, 2014 Share Posted November 19, 2014 Yes .. You can file a ticket for support here : https://support.secondlife.com/create-case/ Again .. good luck ! Link to comment Share on other sites More sharing options...
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