BenWoods Posted January 22, 2015 Share Posted January 22, 2015 How do I contact someone about getting my money back? I heard it was easy to get customer support on Marketplace but it sends me to open a ticket. How do I make a claim against a bad seller? Link to comment Share on other sites More sharing options...
Alwin Alcott Posted January 22, 2015 Share Posted January 22, 2015 contact him/her in person by notecard or IM, or file a ticket (chance for help in resident to resident dispute 0.0% ) and you could explain a bit more what happened here..... Link to comment Share on other sites More sharing options...
Vandris Posted January 22, 2015 Share Posted January 22, 2015 If you're having a probelm with a seller or mp purchase Linden Labs won't help. You can't really report a seller and if you did nothing will ever happen to them. The only time Lindne Labs gets involved is when they get hit with a lawsuit. Link to comment Share on other sites More sharing options...
Syo Emerald Posted January 22, 2015 Share Posted January 22, 2015 LL operates on a "buyer beware" policy. They do not get into resident to resident trouble of this kind and expect you to be careful with your money and who you buy from. We here can't give much advice, as we don't know whats wrong. From all the years of being here, I know pretty well that "ripped off" can mean anything between an empty box or simply not understanding how a product works. Link to comment Share on other sites More sharing options...
Amethyst Jetaime Posted January 22, 2015 Share Posted January 22, 2015 If you didn't receive your merchandise you can fill a support ticket and ask fro redelivery. LL is responsible for deliver, not the seller. Nevertheless you can also contact the seller inworld and politely explain what happened. Most sellers will be very happy to make things right for you. If your problem isn't a delivery issue, LL will not get involved. You can leave a review of the product or flag it if it fits one of the criteria you have to choose from when you flag it. But again, before doing either try contacting the seller first. Most of the time they will be able to work with you to solve your issue as most sellers want happy customers. Link to comment Share on other sites More sharing options...
West Habercom Posted January 23, 2015 Share Posted January 23, 2015 The key here is... communicate with the seller first. As mentioned above, most if not all, will work with you. But you have to take that first step to contact them. Link to comment Share on other sites More sharing options...
Aethelwine Posted January 23, 2015 Share Posted January 23, 2015 If the seller doesn't help or is involved in some sort of fraudulent activity you can report them through the flag item option on the marketplace page for the item. You can report for: item not as advertised, should be listed as moderate\adult, spam or disallowed listing practices, non-item listing, infringes my Intellectual Property rights. "not as advertised, or non-item listing" might be appropriate if you have been defrauded. I would raise a ticket too, just incase they can return your money for being defrauded if they decide to seize the sellers account, but I wouldn't bank on receiving anything. 1 Link to comment Share on other sites More sharing options...
Phil Deakins Posted January 24, 2015 Share Posted January 24, 2015 The OP doesn't seem to be interested. Link to comment Share on other sites More sharing options...
Tekxx Tigerpaw Posted February 3, 2015 Share Posted February 3, 2015 I am in a similar situation myself at the moment. I purchased a legit looking avatar from the SL Marketplace (here), and basically all I got was a skin titled "Piel nueva" (which was just the default one if you create a new skin in your inventory. Tried all the contacting of seller by IMs and notecards, and eventually LL support had the "nothing we can do" attitude, and that I should file a abuse report (did so on 10 Jan). And I am still waiting for a response (which today I re-opened the case via support). The listing was flagged as "not as described" on 1 January 2015, and it is still up... As far as I am concerned, it is LL's responsbility as they run the marketplace to police sellers, and should customers be frauded, assist. And the fact that they have the laid back attitude, basically encourages more of this behaviour. Link to comment Share on other sites More sharing options...
Pamela Galli Posted February 3, 2015 Share Posted February 3, 2015 I agree that LL needs to be vigilant about the empty box and and other scammers. But: Imagine the hundreds, if not thousands, of disputes of this kind that occur in SL. Imagine the time to investigate every single one of them, even the 1L ones. How many LL staff would need to be added to handle all these cases? How would LL come up with the extra money to pay for them? Link to comment Share on other sites More sharing options...
Solar Legion Posted February 22, 2019 Share Posted February 22, 2019 (edited) (The text below was in response to a user who decided to "Name and Shame" in this thread, the post has since been removed) And? There's a handy "policy" section on each Marketplace store frontpage - check it before buying anything from anyone. Not all stores offer a Demo on the Marketplace for every item they sell - not ideal but it is what it is. Likely the Demo was at their in world location. Naming and shaming isn't allowed in the official Linden Lab forum - no matter what your feelings are. Edited February 23, 2019 by Solar Legion 2 Link to comment Share on other sites More sharing options...
Pamela Galli Posted February 22, 2019 Share Posted February 22, 2019 Our standard advice is never, ever, ever, ever buy anything without trying a demo. No demo, no purchase. Link to comment Share on other sites More sharing options...
Selene Gregoire Posted February 22, 2019 Share Posted February 22, 2019 5 4 Link to comment Share on other sites More sharing options...
bigmoe Whitfield Posted February 23, 2019 Share Posted February 23, 2019 Solar : Posted February 3, 2015 heh Link to comment Share on other sites More sharing options...
Skell Dagger Posted February 23, 2019 Share Posted February 23, 2019 11 minutes ago, bigmoe Whitfield said: Solar : Posted February 3, 2015 heh To be fair to Solar, they were responding to a necropost that has since been removed by a moderator (probably because it was a complaint that 'named and shamed' a creator and their store). 1 1 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted February 23, 2019 Share Posted February 23, 2019 1 hour ago, Skell Dagger said: To be fair to Solar, they were responding to a necropost that has since been removed by a moderator (probably because it was a complaint that 'named and shamed' a creator and their store). This is why I almost always quote the random complainers here - and just redact whatever part they said that they shouldn't have. That way, at least anyone else coming along later, after a post might have been removed, still has an idea of what was going on. The post by Solar truly seemed out of left field, which is definitely unusual. 3 Link to comment Share on other sites More sharing options...
So Whimsy Posted February 23, 2019 Share Posted February 23, 2019 I just thought Solar went rogue. It's friday, so parteh~~~! 4 Link to comment Share on other sites More sharing options...
greek Wingtips Posted February 23, 2019 Share Posted February 23, 2019 Ben if you believe you were wrongly duped you have the option about posted a negative post on the item in question.I always look at the comment first before I buy Link to comment Share on other sites More sharing options...
Ethan Paslong Posted February 23, 2019 Share Posted February 23, 2019 1 hour ago, greek Wingtips said: Ben if you believe you were wrongly duped you have the option about posted a negative post on the item in question.I always look at the comment first before I buy ... if you'r duped you mainly have the possibility to report the item, so LL can take it down. comments aren't read by many, some users will see it but the item will be still there for ages, and many might still step into the scam. Link to comment Share on other sites More sharing options...
Solar Legion Posted February 23, 2019 Share Posted February 23, 2019 Hmm, seems the person I actually responded to earlier did end up getting reported. Ah well. Time for an edit - if still within the window. 1 Link to comment Share on other sites More sharing options...
Solar Legion Posted February 23, 2019 Share Posted February 23, 2019 (edited) 11 hours ago, LittleMe Jewell said: This is why I almost always quote the random complainers here - and just redact whatever part they said that they shouldn't have. That way, at least anyone else coming along later, after a post might have been removed, still has an idea of what was going on. The post by Solar truly seemed out of left field, which is definitely unusual. I've had hit and miss responses concerning quoting posts that are later reported ... Sometimes you actually can get in trouble for the quote, sometimes (more often) both the original post and your response quoting it are removed and rarely .... just the original is removed. Not worth it to me to quote a questionable/actionable post. Edited February 23, 2019 by Solar Legion Link to comment Share on other sites More sharing options...
rasterscan Posted February 23, 2019 Share Posted February 23, 2019 The link to the bad skin does'nt work. 1 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted February 23, 2019 Share Posted February 23, 2019 8 minutes ago, rasterscan said: The link to the bad skin does'nt work. Well, considering that the post with the link was from 4 years ago, it isn't completely surprising that it no longer works. 4 1 Link to comment Share on other sites More sharing options...
Lindal Kidd Posted February 23, 2019 Share Posted February 23, 2019 9 hours ago, greek Wingtips said: Ben if you believe you were wrongly duped ... Is it possible to be rightly duped?? 6 Link to comment Share on other sites More sharing options...
Madelaine McMasters Posted February 23, 2019 Share Posted February 23, 2019 59 minutes ago, Lindal Kidd said: Is it possible to be rightly duped?? Sabin's oral polio vaccine, delivered to children via sugar cubes? I was going to use Flintstone's vitamins as an example, but most children don't need supplements. 1 Link to comment Share on other sites More sharing options...
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