Lots of Inventory Items missing ....

[Penelope Rolendis]

I am missing a lot of Inventory items and I mean A LOT. Nothing is in my lost and found or trash. I had the Adam and Eve folder in lost and found but deleted the moment I saw it and didn't open it. Is there any way top get all my missing stuff back because all my hair and clothes are gone as well as my poses I have been saving up on to put in the X-poser, Even that is missing too.

 

Any help would be great. Thanks.

 

Penelope Rolendis

 

[Rolig Loon]

Sharing the cache folder between multiple viewers is a primary cause of “inventory loss” which many experience, although not the only cause. It also frequently results in crashes or erratic behavior. Clearing your cache manually will “cure” all manner of odd behavior and is the suggested procedure before resorting to more drastic steps like reinstalling the viewer.

1. Open Preferences → Network & Cache
2. Go to the first path “Cache Location” and click the “Open” button behind the path. This will open a file explorer window displaying your current cache location.
3. Logout (close the viewer) and then delete everything inside the cache folder displayed in your file explorer.

Now continue as follows:

1.Log back into SL, to a quiet region (try Smith or Pooley). On your inventory window, click “Recent Items”.
2.Wait for your inventory to repopulate fully. The process may be sped up, if necessary, by typing random letters into the search bar.
3.While inventory repopulates, do not teleport anywhere, and do not attempt to access anything in your inventory. Talk to people or surf the web, or just go out for coffee
4.Watch as it repopulates. As long as you can see (Fetched…) at the top of the inventory window, it is still loading.
5.Once inventory has repopulated, log out of SL once more, then log back in.

That process works in a very high percentage of times.  If it does not work for you, then I suggest filing a support ticket that details what you have already tried and asks LL for their help.

[Aurail Woodsheart]

I tried clearing my cache and then repopulating my inventory.  It did not work.  Instead, I crashed and again tried repopulating.  It would get a little over half way done and stop.  Nothing I did would help.  Even searching.  It ended up crashing again and when I logged in today, as it was repopulating, it only showed I had 6680 items total.  Just over half of my total inventory. 

Now I am left with dozens of empty folders where my inventory used to be.  I don't know how to submit a ticket on this, I've looked and all I find is the JIRA.

[Rolig Loon]

If you tried clearing cache manually, as I described earlier (not by just clicking the "Clear Cache" button in Preferences), and it still did not work, you can still try the more drastic step of completely uninstalling your viewer (See http://wiki.phoenixviewer.com/doku.php?id=fs_clean_reinstall  or http://blog.nalates.net/2011/02/22/second-life-clean-install/ ) and installing a fresh copy or a completely different viewer.  Your newly installed viewer will be forced to build a locally cached copy of your inventory from LL's servers.

If you want to go straight to filing a support ticket, go to https://support.secondlife.com/create-case/

[Aurail Woodsheart]

Rolig, thank you so much, I will try those first and see if that helps.  Thanks again for your input.

 

Aurail

[hannahrudy]

U can clean your cashe or re download but that is or I can say or ask for help in world but other whys have a nice secondlife!

[Rolig Loon]

Wow....... necropost........ :smileyhappy: