Answer
Resident
DarkMate Moyet
Posts: 1
Me hackearon mi Cuenta ayúdenme me cambiaron el correo por uno .it igual al mio HELP

Buenas necesito ayuda urgentemente, mi cuenta Javier Sirenz ha sido hackeada, usaron la misma cuenta de correo a la que la tengo afiliada pero en este caso en ves de terminar .com termina en .it necesito ayuda urgente tengo lindes y una tienda y necesito recuperarla, los datos fueron cambiados hoy en la madrugada y me llego la confirmacion del cambio de correo hace poco al movil tengo pruebas del correo. HELP

Other Answers: 2
Honored Resident
Yare Beverly
Posts: 5
Answered

Uy Javier, que mal que te haya hackeado! Pues, primero tendrás que enviar un ticket explicando tu caso y posteriormente me imagino te pedirán pruebas, como por ejemplo si sabes cuantos L$ tenias en cuenta y tambien te preguntarán que nombres algunos de tus contactos.

 

Saludos,

Yare:matte-motes-big-grin:

Posts: 4,164
Topics: 46
Solutions: 327
Registered: ‎05-21-2009
Answered
[ Edited ]

Dark Mate,

Do this immediately:

What to do if your account is compromised

Your account may have been compromised if:

  • You can't access your account.
  • You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

  1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
  2. On the Second LIfe Help page page, click the Contact Support link on the right.
  3. On the next page, click Submit a a Support Case form.
  4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
  5. Under Account Issue, select I believe my account has been compromised.
  6. Fill in the rest of the fields as directed.
  7. Click Submit.
  8. Check your email for your case number.
  9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

Tip: Even if you are able to log into your account, we recommend that you change your password immediately to something secure and unique.  Changing your password regularly is one good way to protect the safety of your account.  For information on how to change your password, see the How to change your password section of this article.

Yours, KarenMichelle Lane
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Nothing is impossible, the word itself says "I'm possible" !
-- Audrey Hepburn