authenticate

[Catrine Dreamscape]

I am trying to buy  lindens and it is saying that it can not authenticate me.  what do i need to do

[Rolig Loon]

Make sure that you have payment information on file when attempting to make a purchase. Transactions with Linden Lab require you to specify a form of payment to charge when you make purchases or payments.

Credit cards

Here are some common reasons for credit card failure:

• You entered the credit card number incorrectly.
• You did not enter the billing address or entered it incorrectly. It should be the same address that appears on your bill.
• You did not enter the name on the card or entered differently from how it appears on the card.
• The credit card is not in the list of accepted payment methods (see here)
• You did not enter the CVV (3 digits on the back, or 4 digits on the front for AmEx) or entered it incorrectly.
• The card is expired, or the expiration date was entered incorrectly.
• There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. This is not a billing, but the card must have at least US$1.00 available on it to pass validation.
• Your monthly payment limit is reached, and/or your bank is not authorizing any more transactions.
• The issuing bank has not pre-approved transactions with Linden Research, Inc. Contact the issuing bank to resolve the problem.
• If you are outside the US, your card may not be set up for international/overseas transactions (this is very common with Visa Electron).
• A common cause of payment method failure is the use of unsupported card types. At this time, the majority of prepaid cards are not compatible with our system, even if they bear the VISA/AMEX/Mastercard logo. This includes cards purchased at retail stores, rechargeable credit cards, and bank-issued check cards.

If none of the above applies, contact your credit card provider to determine the cause.

You may also contact Linden Lab Billing Support.

PayPal

Often the initial agreement can't be set up due to an unverified PayPal account. To use your PayPal account with Linden Lab, it must be verified and be capable of making instant transfers.

Linden Lab does not accept e-check (bank account) payments through PayPal because they cannot be processed quickly enough to match the instant delivery of virtual goods and services.  Therefore, we require that you have a credit card on file with PayPal as a backup payment source, OR that you pay with your PayPal balance in USD. Without a sufficient USD balance in your PayPal account, you will not be able to use it with only a bank account.