Why can't I log in to sl

[SkyeDartmyth]

I just changed my password but sl logged me out. And everytime I log in it says not able to. Check password and username

[Rolig Loon]

Be sure that you are entering your username,

skyedartmyth,

not a display name,

Skye Dartmyth

and double check the spelling and capitalization in your password.

[Marigold Devin]

It may sound bizarre, but sometimes when you change your password, it doesn't recognise it straightaway on the actual viewer. Try logging in (just the once) with your previous password and see if it lets you in.

 

[Kocoa1001]

My SignOn screen displays incorrectly and does not function properly.  I cannot sign on.  Get a login failure  My passwords are correct I have checked them.  Using windows7   Preferences does not work.  I had this problem with Firestore.  Had to revert to a previous issue to resolve it..

[Rolig Loon]

When you installed the Firestorm upgrade, did you follow their instructions and do a clean install, so that all traces of the previous version were completely removed from your computer first? See http://wiki.phoenixviewer.com/fs_clean_reinstall