Paypal Issues, can't upgrade to Premium

[Circe Ishtari]

Hello everyone,

I'am new to SL, explored some and wanted to upgrade to premium membership.

I age-verified my account, added all needed informations and get error messages

if I want to upgrade by selecting the various memberships.

Well then I thought ok, not working, might add USD via my user account

and even there paypal isnt working... I pay with paypal any internet stuff

and it always worked, even if the paypal account is empty, the amount

will be taken from my verified bank account.

Sorry for my english, I hope I could explain my problem a little. Really

appreciate any help and infos... please no links, I read everything and

nothing of that all helped.

I do not have any credit card, so if that is not working, I just can't enjoy

this game anymore and would have to leave

[Paris Landsmann]

Is there payment info on your Paypal account? If not, you may not upgrade with Paypal.

[Circe Ishtari]

lo Paris,

 

thank you for the reply, yes I have  Linden Research, Inc./paypal@lists.lindenlab.com etc.

at my paypal details (profile...), it shows the agreement I did before, SL let me click

2 buttons and lead me to paypal to accept the agreement to transfer funds.

~Circe~

 

Ok, here again what I've done so far:

 

1. Age verified

2. Update Billing Info -> Paypal -> continued to paypal for the agreement (I have a verified paypal account)

3. Change Membership Plan -> clicked "Premium Monthly" - > clicked button "save changes" and got the error:

 

An error occurred while processing your request

The system encountered an error while processing your patment information, please try again later

 

4. Clicked then at the Mainmenu "Linden Exchange" the button "manage" and selected "increase credit"

to get some USD into my account because I thought I would be able to pay the membership with this.

I've input 25 USD as amount to transfer since this is the min limit to transfer.. and I got the same error.

 

Well, here is where I stuck now

[Suzee Devin]

Hi Circe

You are describing the same problem that I had over 2 years ago. It completely messed up my paypal account and I can't use it at all now. Paypal said it was suspicious activity on the account and they limited it and then locked it down. I cant even enter the account but it is still there!

I got around the problem by using a debit card to pay for my membership on the SL website.

[Sillum Silvercloud]

I had to set up my premium account with my debit card and then after it was up and running I switched to my paypal.

[Ellla McMahon]

Hello Circe, please contact the Billing Team, the telephone numbers are available on the front Support page.

see Linden Lab Official:Preventing common billing problems

Need more help?

Remember, you can always use the Support Portal to call the Billing team with any questions or concerns.