Can't connect to SL but not all my account.

[Birawuffy]

Hello, I am Bira. the SL resident has the three accounts. On 16th April one of my account can't connect to the SL server, after 2 minute I log in, the viewer loged me off. I tried to use that account loging again and again, also I prinfed the debug list, It said can't load my animation, texture, and miss the shape, skin, eyes and so on. On the other hand, I tracerted the SL host and found out I can't connect with it. Alight, did I be block by some reason? I am not sure. 3 days latter, my second account suffered the same situation.

By the way, durning in that 2 minute, I can receive my friend's IM, group note, even the group gifts. Wow, but it didnt happening in each time. I also can log in 2 account on one computer as the same time, but they/I can't send the IM to each other.

I tried log in as the other sim, and cleaned my viewer ton of times, *sigh* it didn't work.

Wish you can help me.

[Nalates Urriah]

When all else is failing and when you and those helping have no clue, look in the viewer’s log files. The viewer has various log files you can read to get an idea of what has gone wrong. You’ll find the logs in:

C:\Users\Username\AppData\Roaming\SecondLife\logs\

 

• crashreport.log – This log is generated when the viewer crashes, the previous version of the file is overwritten. Rename this file if you plan to restart the viewer before examining the file. Otherwise, just read it with a text viewer (Notepad is good).
• debug_info.log – This file is internally formatted as an XML file. I never find it of much use. It is mostly the specs of your machine.
• SecondLife.log – This is the main log file. I find it the most useful. Start from the end of the file and work toward the beginning. Search for ‘WARNING’ and ‘ERROR’. With any luck the messages there will give you an idea of the problem. Recent changes have added section heading to parts of the file that can identify the general nature of the problem. There are lots of performance stats included.  At the end of a non-crash log there are secession stats;  Run Time, Average Packet Size, Dropped Packets, Resent Packets, etc. The file is replaced and recreated for each viewer secession.
• SecondLife.error_marker – I don’t know what information is inside. I don’t have a copy to examine as I write this.  The presence of the file indicates where, when, and what error happened. I think this is a disaster backup file for crash reporting in which information about the crash is retained in the event the crash handlers are destroyed before they can create the other more complete crash files.
• SecondLife.start_marker – There is no information inside. The presence of the file indicates how far into the start process the viewer has gotten. Whether the file exists or not is the pertinent information.
• SecondLifeCrashReport.log – This is another file internally formatted to XML.  It is created when the viewer crashes. I think this is the new version of the crash log. It is mostly text.
• stats.log – This is a short file containing network statistics. Similar information is in other log files. It is an easy to read set of stats that show how many packets were dropped and resent in a secession.

I find the SecondLife.log is the most useful file for tuning and troubleshooting the viewer. It is verbose and reasonably easy to understand. There is a Debug Setting that allows you to increase or decrease the level of reporting.

Most of these files are erased when the viewer starts. If you plan to send the files in with a trouble ticket or bug report, place copies in another folder before starting the viewer.

Marker files are temporary and may or may not exist at any given time.

Entries in the files associated with errors and warnings are labeled as such. That makes them easy to find by searching. Warning entries are common and do NOT necessarily mean there is a problem. Some warnings are a part of normal operation. Some errors are trivial and do not indicate a ‘noticeable’ problem in the viewer’s operation.

[Marigold Devin]

Greetings, Bira.

Please check your internet connection is ok.

Failure to connect to the Second Life Server is often times caused by poor internet connection. Ditto losing your connection will cause your avatar to be logged out. Also, textures etc will not load if the internet connection is interrupted during the loading process.

 

[Birawuffy]

Thanks for the comment. But I still have no idea for what can I do next. And it seems like I didn't have the good connect with the SL server, but not all my accounts have this problem. Yup, I have three accounts and that is how it happened. Wish you could give me more detail for the clue.