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JamieeF
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Hello

I got a baby yesterday, but cant pay for it,so a girl (named isabel) wanted to pay for me. She asked for my passwort and I was so stupid to gave her my password. I know it was very stupid.

But now she changed the email and password and i cant login anymore. I made a new one now, but I spent so much money on my avi and I made so many friends and I want my account back.

 

I hope you can help me.

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Hi Jamiee,

You'll have to open a Support Case here...

https://support.secondlife.com/create-case/

Select "Account Issue" from the first drop down, and "I believe my account has been compromised" from the second. Fill in the rest of the fields and give Linden Lab your e-mail address so they can contact you. Be prepared to prove you're the original owner of the account. Also be prepared for Linden Lab to NOT return your account to you, as handing control of your account to someone else is a violation of the Second Life Terms of Service. Hopefully, they'll show mercy and you'll have the necessary information to prove you're the original account owner.

Good luck!

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to Lissa,

Please do NOT post help requests on another persons question: Open your own Question:

In your case start with a complete clean install of your SL Software:

OK Do the following:

1) Reinstall SL again using the official version from Linden Lab. [be sure to do a clean install - Instructions are at the link below]

.... http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

Here is the Windows 8 Manual System File cleanup procedure since it's not in the procedure above.

Windows 8 and Windows 8.1

.... 1) Open C:\Users\(PC Login Name)\AppData\Local and delete the contents of the SecondLife folder.
.... 2) Open C:\Users\(PC Login Name)\AppData\Roaming and delete the contents of the SecondLife folder.
.... 3) Uninstall Second Life using the Programs and Features tool in the Windows Control Panel.
.... 4) Download and install the latest release of the Second Life Viewer from http://secondlife.com/support/downloads/.

Note: (PC Login Name) is the Windows 8 User Account Login Name

If you can't see the files or folders described above:
.... 1) Using File Explorer navigate to -> Libraries / Computer / ( C: ) / Users /
.... 2) Press the Continue button to get permission to obtain permanent permission edit this directory.
.... 3) From the View drop-down menu option select Options & Change Folder & Search Options
.... 4) Select the View Tab
.... 5) Under the Hidden Files and Folders options click on the - O Show hidden files, folders & Drives radio button
.... 6) Push the Apply Button then the OK button.

2) Login using that Viewer and wait for a complete Login and Inventory rebuild.

3) Afterwards, you may use any viewer you prefer but I recommend a clean install of that viewer as well following their instructions.

Macro 2014-03-06 Rev

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